PAOLA MARIANA ARELLANO
El Paso
Summary
Experienced healthcare professional prepared for leadership role in medical support services. Demonstrates strong team collaboration, adaptability, and results-driven mindset. Skilled in patient care coordination, staff training, and administrative tasks. Known for reliability and effective communication in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant Supervisor/Medical Assistant/Medical Scribe
El Paso Primary Care Associates
08.2022 - Current
- Oversee daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Enhance team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Call and fax pharmacies to submit prescriptions and refills.
- Organize team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
- Collaborate with human resources to recruit, interview, hire, and onboard new medical assistant team members.
- Improve patient satisfaction by streamlining appointment scheduling and implementing effective communication strategies.
- Ensure compliance with healthcare regulations through regular audits and staff education.
- Optimize team performance through regular feedback sessions, leading to improved patient care and efficiency.
- Ensure high levels of cleanliness and safety in patient care areas, meeting all health and safety standards.
- Maintain confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Build strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Perform medical records management, including filing, organizing and scanning documents.
- Coordinate patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Perform phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Accurate and appropriate vital take along with interpretation.
- Enhance clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Collaborate with interdisciplinary healthcare teams to provide coordinated care.
- Administer medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conduct patient follow-up calls to monitor treatment progress and answer any questions.
- Explain patients about medications, procedures, and care plan instructions.
- Use eClinical to input information into computerized patient record system.
- Verify medical terminology and codes to deliver accurate and up-to-date information.
- Familiar with CoverMyMeds and Medication Prior Authorization processes.
EVENT PLANNER
Self-employed
08.2021 - 08.2022
- Performed event coordination for larger parties and gatherings
- Corresponded with clients to answer questions and resolve issues
- Hired, trained and supervised volunteers and support staff required for events
- Brainstormed and implemented creative event concepts and themes
- Consulted with customers to determine objectives and requirements for events
MANAGER
Gorditas Mariana - YH & AA LLC
07.2013 - 08.2022
- Settled clear expectations and established a positive working environment for employees
- Balanced cash registers, reconciled transactions, and deposited establishment's earnings to bank accounts
- Maintained and organized facility and grounds to present a positive and comfortable image for customers and employees
- Positive interaction with customers and employees
- Continuous evaluation of business operations to meet positive workflow for optimal coverage and customer satisfaction
- Encouraged feedback from customers and used the feedback to implement positive changes within the restaurant
Education
M.D. - General Medicine
Universidad Autonoma De Ciudad Juárez
Ciudad Juárez, CHIH12.2027
Certification - Medical Assisting
Western Technical College
El Paso, TX04.2023
Skills
- Reliability
- Strong leadership
- Empathetic abilities
- Effective communication
- Active and attentive listener
- Sense of responsibility
- Problem-solving capacity
- Teamwork and collaboration
Certification
- Certified Medical Administrative Assistant
- Certified Clinical Medical Assistant
- Certified EKG Technician
- Certified Phlebotomist
LANGUAGES
English - Native or Bilingual
Spanish - Native or Bilingual
Timeline
Medical Assistant Supervisor/Medical Assistant/Medical Scribe
El Paso Primary Care Associates
08.2022 - Current
EVENT PLANNER
Self-employed
08.2021 - 08.2022
MANAGER
Gorditas Mariana - YH & AA LLC
07.2013 - 08.2022
- Certified Medical Administrative Assistant
- Certified Clinical Medical Assistant
- Certified EKG Technician
- Certified Phlebotomist
M.D. - General Medicine
Universidad Autonoma De Ciudad Juárez
Certification - Medical Assisting
Western Technical College
Similar Profiles
Gabriela EsparzaGabriela Esparza
Medical Assistant at El Paso Primary Care AssociatesMedical Assistant at El Paso Primary Care Associates
John CrockettJohn Crockett
Interventional Cardiovascular Radiographer at El Paso Cardiology AssociatesInterventional Cardiovascular Radiographer at El Paso Cardiology Associates
Evalise GuerraEvalise Guerra
Office Assistant at El Paso Wellness AssociatesOffice Assistant at El Paso Wellness Associates