Paola Pineiro
South Florida
Summary
Business Administration graduate with 4+ years of operations leadership experience in operations management, payroll, budgeting, inventory, vendor management, HR support, employee development, and process improvement.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Operations Manager
Bodega Taqueria y Tequila
12.2022 - Current
- Directed daily operations and coordinated cross-functional teams to enhance workflow.
- Managed payroll, scheduling, inventory, purchasing, vendors, budgeting, and developed SOPs for streamlined processes.
- Prepared reports and identified areas for improvement in operational processes.
- Led hiring, training and employee performance.
- Ensured compliance and operational excellence.
Admission Representative - WBB Department
Florida National University
Hialeah, FL
01.2018 - 01.2020
- Facilitated communication between students and administration to resolve inquiries effectively.
- Executed student enrollment processes, ensuring compliance with university policies.
- Developed training materials for new representatives, enhancing onboarding efficiency.
- Streamlined information dissemination through updated digital platforms and resources.
- Coordinated outreach programs to increase student engagement and retention rates.
- Mentored junior representatives, fostering skill development and teamwork within the department.
- Led initiatives to optimize workflow processes, resulting in increased operational efficiency.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Education
Bachelor of Science - Business Administration
Florida National University
Hialeah, FL05.2020
Bachelor of Science - International Business
UNAPEC
Dominican Republic08.2018
Skills
- Operations management
- Logistics management
- Inventory management
- Customer experience
- Operational efficiency
- Performance monitoring
- Planning implementation
- Policies and procedures implementation
- Customer relationship management
- Customer service
- Client relations
- Invoice processing
- Business administration
- Cross-functional collaboration
- Team leadership
- Staff management
- Conflict resolution
- Staff training
- Staff development
- Decision-making
- Problem-solving
- Health and safety compliance
- Interpersonal communication
- Organizational management
- Regulatory compliance
- MS office
- CRM software
- Talent acquisition
- Supply chain management
- Financial oversight
- Strategic planning
- Logistics oversight
- Operational strategy
- Cross-functional collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Bodega Taqueria y Tequila
12.2022 - Current
Admission Representative - WBB Department
Florida National University
01.2018 - 01.2020
Bachelor of Science - Business Administration
Florida National University
Bachelor of Science - International Business
UNAPEC