Paola Sarahi Zamudio
Ft. Pierce,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service and store operations at Griselda. Bilingual in Spanish and English, I excel in building customer relationships and managing inventory effectively. Any time a difficult customer comes in I help employees fix the situation. Since I stay at my jobs for long term, I become acquainted with frequent customers.
Overview
5
5
years of professional experience
Work History
Cashier Assistant Manager
Griselda
Ft. Pierce, FL
11.2019 - 04.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed employee scheduling effectively, optimizing staff coverage during peak periods while maintaining budgetary guidelines.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Cashier
Leyla
Fort Pierce
06.2018 - 05.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Server
Eduardo
Ft. Pierce, FL
08.2018 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Acceleration Academy
Fort Pierce 06.2023
Skills
- Bilingual Spanish/English
- Very friendly
- Workplace safety
- Budgeting and finance
- Store operations
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Cashier Assistant Manager
Griselda
11.2019 - 04.2023
Server
Eduardo
08.2018 - 03.2019
Cashier
Leyla
06.2018 - 05.2021
High School Diploma -
Acceleration Academy