Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paola Sarahi Zamudio

Ft. Pierce,FL

Summary

Dynamic and results-driven professional with extensive experience in customer service and store operations at Griselda. Bilingual in Spanish and English, I excel in building customer relationships and managing inventory effectively. Any time a difficult customer comes in I help employees fix the situation. Since I stay at my jobs for long term, I become acquainted with frequent customers.

Overview

5
5
years of professional experience

Work History

Cashier Assistant Manager

Griselda
Ft. Pierce, FL
11.2019 - 04.2023
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed employee scheduling effectively, optimizing staff coverage during peak periods while maintaining budgetary guidelines.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Cashier

Leyla
Fort Pierce
06.2018 - 05.2021
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Server

Eduardo
Ft. Pierce, FL
08.2018 - 03.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

High School Diploma -

Acceleration Academy
Fort Pierce
06.2023

Skills

  • Bilingual Spanish/English
  • Very friendly
  • Workplace safety
  • Budgeting and finance
  • Store operations
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Cashier Assistant Manager

Griselda
11.2019 - 04.2023

Server

Eduardo
08.2018 - 03.2019

Cashier

Leyla
06.2018 - 05.2021

High School Diploma -

Acceleration Academy
Paola Sarahi Zamudio