Paolo Gutierrez
La Mirada,United States
Summary
Adept at office administration and fostering client rapport, I significantly enhanced brand engagement at Casa Grande Cannabis Inc. through innovative social media strategies. My expertise in Microsoft Office and interpersonal skills have consistently driven project success, demonstrating a proven track record of achievement and a deep commitment to excellence in every role undertaken. Highly efficient administrative professional offering several years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
6
6
years of professional experience
Work History
Administrative Specialist
APAIT
Los Angeles, United States
03.2024 - Current
- Company Overview: a division of Special Service for Groups
- A division of Special Service for Groups
- Developed and maintained filing systems for both paper and electronic records.
- Compiled data from various sources to create detailed reports for management.
- Provided administrative support to department staff.
Social Media Marketing and Operations Assistant
Casa Grande Cannabis Inc.
Los Angeles, United States
02.2023 - 11.2023
- Created and maintained a social media strategy to increase brand awareness, engagement, and website traffic..
- Collaborated with the marketing team to create engaging content for social media platforms, including Instagram, and other marketing channels.
- Monitored and analyzed marketing performance metrics to assess the effectiveness of campaigns.
- Worked closely with cross-functional teams to ensure alignment between marketing efforts and other departments.
- Created operations SOPs.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Coordinated the delivery of products or services to customers in a timely manner.
Vice President
FULLERTON WOMENS RUGBY CLUB
Fullerton, United States
01.2022 - 07.2023
- Oversaw functions such as recruitment, team member relations, and assisting with executive decisions.
- Organized special projects, such as team events, and assisted with fundraising.
Media Outreach Director
Temecula Valley Pride
Temecula, United States
02.2021 - 07.2023
- Collaborated on developing outreach initiatives and monitored responses.
- Designed promotional materials, such as brochures, flyers, newsletters, web content, press releases., to support outreach initiatives.
Behavioral Interventionist
Accel Therapies
02.2023 - 04.2023
- Conducted functional assessments to identify problem behaviors and developed appropriate interventions.
- Provided direct instruction to clients in areas such as communication, social skills, self-care, and academics.
- Provided behavioral therapy services to clients with specific needs.
- Conducted assessments and developed individualized treatment plans.
- Implemented behavioral interventions and strategies to support clients' development and progress.
- Collaborated with a multidisciplinary team to ensure comprehensive care for clients.
Human Resources Assistant
Bay Cities
03.2022 - 12.2022
- Assisted with administrative tasks, filing documents digitally and physically.
- Ensured timely submission of temp time cards to respective agencies.
- Monitored and updated employee wellness points and other spreadsheets for the HR and Quality departments.
- Assisted with credit requests under the quality department.
- Created PowerPoint lessons and quizzes, coordinated catering for HR wellness program events.
- Assisted with company events.
Member Services Representative
POPA Federal Credit Union
Cerritos, California
10.2018 - 09.2020
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Provided helpful and friendly service to credit union members, ensuring a positive member experience.
- Opened new accounts for members and serviced existing accounts based on their specific needs.
- Conducted various types of file maintenance for members' accounts, ensuring accuracy and compliance.
- Processed transactions efficiently and accurately, including deposits, withdrawals, and transfers.
- Educated members on the range of products and services offered by the credit union, including loans, and facilitated the application and processing of such offerings to meet their financial needs.
Education
Bachelor of Arts - BA - Art History, Criticism and Conservation
California State University, Fullerton
Fullerton, CA05-2018
Bachelor of Arts - BA - American Studies
California State University, Fullerton
Fullerton, CA05-2018
Skills
- Client rapport
- Office Administration
- Interpersonal skills
- Office record management
- Spreadsheet Creation
- Proficient in Microsoft Office
- Scheduling
- Trauma Informed Approaches
- Personal experience within the LGBTQI2S community
Languages
- Spanish, Native or Bilingual
- English, Native or Bilingual
Timeline
Administrative Specialist
APAIT
03.2024 - Current
Behavioral Interventionist
Accel Therapies
02.2023 - 04.2023
Social Media Marketing and Operations Assistant
Casa Grande Cannabis Inc.
02.2023 - 11.2023
Human Resources Assistant
Bay Cities
03.2022 - 12.2022
Vice President
FULLERTON WOMENS RUGBY CLUB
01.2022 - 07.2023
Media Outreach Director
Temecula Valley Pride
02.2021 - 07.2023
Member Services Representative
POPA Federal Credit Union
10.2018 - 09.2020
Bachelor of Arts - BA - Art History, Criticism and Conservation
California State University, Fullerton
Bachelor of Arts - BA - American Studies
California State University, Fullerton
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