Steven A. Shaddox

• Managed database systems containing customer contact information.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Answered questions from customers regarding products and services offered by the company.
• Processed invoices for payment using accounting software applications. (Quickbooks)
• Set up vendor booth space at rodeo venues.
• Assisted shipping with all incoming and outgoing shipments via UPS daily.

• Created weekly work schedules for store personnel.
• Organized promotional events to increase product awareness.
• Resolved customer complaints in a timely manner.
• Monitored inventory levels and placed orders to restock shelves.
• Recruited, trained and supervised new employees.
• Managed daily banking activities such as deposits and withdrawals.

• Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
• Gathered information from clients for entry into computer database.
• Researched issues and made quick decisions to achieve efficient and effective resolutions.

* Researched and resolved Client issues for Wells Fargo, Harbor Funds, and Ascensus 529s

* Gathered data to provide Monthly Reports for Ascensus and Wells Fargo

* Managed meetings, conference calls, and Agendas weekly for Ascensus and Wells Fargo