
Detail-oriented and compassionate customer service professional with 5+ years of experience managing client communications, scheduling, and service coordination. Skilled at handling sensitive information, resolving complex issues, and maintaining client satisfaction in fast-paced environments. Computer experience proficient in Microsoft word. Proven ability to multitask, manage high call and email volume, and provide calm, empathetic support to individuals experiencing stressful situations. Adept at documentation accuracy, policy compliance, and building trust-based relationships with customers and team members.