Summary
Overview
Work History
Education
Skills
Accomplishments
Contact
Certification
Timeline
CustomerServiceRepresentative

Paradyce Pizarro

Fairburn,GA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

STG Logistics
02.2022 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers via email, chat, and social media platforms.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Completed office tasks and logistics.
  • Navigated multiple software applications while assisting customers.
  • Maintained up-to-date knowledge of company policies and procedures.

Cashier

MCX
01.2020 - 05.2021
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Handled returns and exchanges according to company policies.

Shift Leader

Zaxbys
09.2017 - 01.2020
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Checked orders for quality and completeness.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Education

Associate of Applied Science - Health Sciences

Chattahoochee Technical College
Marietta, GA

High School Diploma -

Langston Hughes Highschool
Fairburn, GA
05-2018

Skills

  • Data Entry
  • Information Security
  • Report Generation
  • Paperwork Processing
  • Call Management
  • Scheduling
  • Inbound and Outbound Calling
  • Problem Resolution
  • Shipping and receiving understanding
  • Microsoft Outlook
  • Coordination
  • Complaint Handling
  • Multi-Task Management
  • Critical Thinking
  • Credit card payment processing
  • Office equipment proficiency
  • Follow-up skills
  • Spreadsheets
  • Prioritization
  • Customer Service
  • Appointment Scheduling
  • Tactful and diplomatic
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Team development
  • De-escalation techniques
  • Technical support
  • Quality control

Accomplishments

  • I have received an award with STG Logistics for going the extra mile with everything I do. I was recognized for always getting my tasks done and helping others out when they needed help.

Contact

Paradyce Pizarro

678-350-3285

Pizarroparadyce@gmail.com

Certification

  • Basic Life Support Certification (BLS)

Timeline

Customer Service Representative

STG Logistics
02.2022 - Current

Cashier

MCX
01.2020 - 05.2021

Shift Leader

Zaxbys
09.2017 - 01.2020

Associate of Applied Science - Health Sciences

Chattahoochee Technical College

High School Diploma -

Langston Hughes Highschool

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Paradyce Pizarro