Parapawat Boonreung
FedEx Express
Shoreview,USA
28
years of professional experience
Arial Nova Light (Body)
Work History
Customer Experience Pickup Coordinator
10 Years 11 Months- Plan and execute scheduling strategies to optimize workforce deployment in response to changing service area conditions.
- Conduct research, analyze data, and prepare reports and presentations to support project initiatives, track key milestones, and drive timely project delivery in alignment with organizational goals.
- Utilize logistics management tools and web-based applications to enhance operational efficiency and optimize route planning.
- Collaborate with account executives across departments to support strategic goals and deliver exceptional service to high-revenue and new accounts.
- Develop and implement training programs for new coordinators to foster professional growth and improve overall performance.
- Execute administrative functions, including invoice processing and expense report management.
Operations Lead Courier
16 Years 8 Months- Collaborated with management to mentor and assist staff, ensuring optimal performance and fostering professional development.
- Supported efficient fleet management operations by coordinating maintenance and logistics for various vehicle types.
- Analyzed and reported on total inbound and outbound volume to optimize station operations.
- Collaborated in recognizing strategies to reduce full-time equivalents, enhancing overall operational effectiveness.
- Delivered essential updates to staff via announcements and bulletin board postings to ensure information accessibility.
Education
B.A. - Business Administration: Management
Skills
Proficient in Microsoft Office
Analytical problem-solving
Operating digital pickup management systems
Project coordination
Organizational strategy development
Effective task prioritization
Professional digital communication
Customer engagement
Proficient in GPS navigation
Cross-functional collaboration
AWARDS & ACHIEVEMENTS
2021 The Fedex Express Humanitarian Award, 2017 Bravo Zulu Award for Excellence, crisis management during ISIS terrorist attack in New York City, 2012 FedEx Bravo Zulu Award for Excellence, effort and dedication during Hurricane Sandy, 5-time Fedex Express Big Apple District Employee of the month, 15 years Safe Driving Award
Timeline
Customer Experience Pickup Coordinator
FedEx Express
07.2015 - CurrentRead More
Operations Lead Courier
FedEx Express
10.1998 - 06.2015Read More
Saint Leo University
B.A. from Business Administration: Management
Read More