Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pardeisha Oliver

San Antonio

Summary

Dynamic customer service professional with extensive experience at Spectrum, skilled in providing consumer feedback through effective communication and active listening. Proven ability to enhance customer satisfaction and resolve issues efficiently in remote environments.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification

Work History

CUSTOMER SERVICE REPRESENTATIVE

Spectrum
03.2025 - 01.2026
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Utilized CRM software to track interactions and maintain comprehensive records of support requests.
  • Resolved customer complaints promptly to enhance service satisfaction and loyalty.
  • Processed customer orders accurately using Spectrum's internal systems and tools.
  • Provided technical support for products and services to ensure customer understanding.
  • Collaborated with team members to improve service efficiency and response time.
  • Maintained up-to-date knowledge of Spectrum's products and services for accurate guidance.
  • Documented customer interactions thoroughly for future reference and quality assurance.
  • Trained new staff on customer service protocols and best practices within the team.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

CUSTOMER SERVICE REPRESENTATIVE

TTEC
01.2023 - 01.2024
  • Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

CUSTOMER SERVICE REPRESENTATIVE

Conduent Call Center
San Antonio
05.2021 - 07.2022
  • Trained new staff on company policies and procedures.
  • Developed process improvements for handling inquiries, increasing overall operational efficiency.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

CUSTOMER SERVICE REPRESENTATIVE

Mountain America Credit Union
03.2017 - 04.2019
  • Facilitated conflict resolution in high-pressure environments, maintaining professionalism.
  • Conducted follow-up communications with customers to ensure satisfaction and gather feedback.
  • Resolved customer complaints promptly to enhance service satisfaction and loyalty.
  • Processed customer orders accurately using Spectrum's internal systems and tools.
  • Provided technical support for products and services to ensure customer understanding.
  • Collaborated with team members to improve service efficiency and response time.
  • Maintained up-to-date knowledge of Spectrum's products and services for accurate guidance.
  • Documented customer interactions thoroughly for future reference and quality assurance.
  • Trained new staff on customer service protocols and best practices within the team.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma - Business Administration

Antelope Valley High
Lancaster, CA

Skills

  • Customer service
  • Problem resolution
  • Active listening
  • Feedback gathering
  • Customer relationship management
  • Service efficiency
  • Process improvement
  • Product knowledge
  • Record keeping
  • Problem solving
  • Effective communication
  • Team collaboration
  • Stress management
  • Training and development
  • Microsoft Office Suite
  • Paperwork processing
  • Building rapport
  • Scheduling
  • Computer proficiency
  • Tracking complaints
  • Call center procedures
  • High-energy attitude
  • Consultative sales
  • Researching
  • Report transcription
  • Reading comprehension
  • Customer education
  • Negotiation strategies
  • New teller training

Certification

  • Top customer service and sales certification for high performance and sales at Spectrum
  • Certification for perfect attendance while maintaining great Q-A scores

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Spectrum
03.2025 - 01.2026

CUSTOMER SERVICE REPRESENTATIVE

TTEC
01.2023 - 01.2024

CUSTOMER SERVICE REPRESENTATIVE

Conduent Call Center
05.2021 - 07.2022

CUSTOMER SERVICE REPRESENTATIVE

Mountain America Credit Union
03.2017 - 04.2019

High School Diploma - Business Administration

Antelope Valley High
Pardeisha Oliver