Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pardha Perumalla

Glen Allen,United States

Summary

Critical thinking Computer Systems Analyst with extensive understanding of identifying process improvements. Purpose-driven professional tasked with monitoring computer programs and systems.

Overview

3
3
years of professional experience

Work History

Computer System Analyst

Macy's
02.2022 - 09.2023
  • Interact with Macy's Business team and Information Technology partners through Teams to understand their needs, translate them into system requirements and communicated requirements to technical as well as non-technical resources.
  • Providing front-end and back-end production support to existing applications.
  • Defined and documented scope of projects for distribution to team.
  • Involved in daily stand-up meetings to provide regular updates on individual tasks, assigned incidents and progress on other user stories.
  • Involved with coordinating various business teams and production support teams.
  • Acknowledging and fixing Service Now incidents.
  • Using Java/J2EE technology along with Spring Framework (Springboot, Spring MVC, Spring Using Java 1.8, 11 features to implement functionalities.
  • Involved in providing support to Health Checks for Applications in Production environment.
  • Fixing and monitoring error check for GCP container logs for applications in Production Environment.
  • Fixing and monitoring memory utilization of Servers, Certificates, Airflow DAG
  • S, GCP memory alerts, GCP pub/sub subscription, GCS buckets, Splunk logs.
  • Designing, building and deploying applications utilizing almost all of GCP stack (including BigQuery, Cloud Storage, Kubernetes Engine, Datastore, Dataflow, Dataproc, Pub/Sub, Bigtable).
  • Monitoring, evaluating and fixing of EDB dashboard and GCP dashboard.
  • Configured and automated Jenkins build jobs for Continuous Integration and Continuous Deployment (CI/CD).
  • Identify, assess, and resolve complex business problems, issues and risks and facilitate issue resolution and risk mitigation technique using ServiceNow & JIRA.
  • Worked on executing queries in Google Big Query for fetching the production data and providing to requestors.
  • Involved in writing SQL queries in DB2, PostgreSQL for fetching production data for markup and markdown of live products.
  • Worked on fetching data from Google Datastore to provide resolution to onboard vendors to live application.
  • Managing and storing files in Google cloud storage buckets.
  • Scaling up and scaling down and verifying Bigtable nodes in specific regions.
  • Monitoring and running the Cascade jobs in Airflow DAG's.
  • Involved in Kubernetes to orchestrate the deployment, scaling and managing docker containers.
  • Creating and updating applications specific documents in Confluence for future references.
  • Using Gitlab for source code repository.
  • Created and maintained detailed documentation of system requirements and processes.
  • Monitored system performance and identified areas for improvement.
  • Developed and maintained application databases and user accounts.

Application Support Analyst

Signature Bank
08.2021 - 02.2022
  • Managed incident tracking system, ensuring accurate records and timely follow-ups on outstanding issues.
  • Demonstrated advanced knowledge of software delivery lifecycle and varied delivery methodology.
  • Developed and maintained effective client communications to guarantee client satisfaction and improve client retention.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Participated in on-site requirements gathering sessions.
  • Re-engineered existing computer systems to promote ease-of-use and improve system security.
  • Developed diagrams to describe and lay out logical operational steps.
  • Developed custom scripts for automating routine tasks resulting in increased efficiency within the team''s daily operations.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Used Service now to track, maintain and update trouble tickets.
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
  • Documented procedures for troubleshooting common issues, contributing to a more efficient support process.
  • Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Streamlined support processes for improved end-user experience and reduced resolution times.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Provided support in constructing relationships within customer base to provide opportunity for expansion and growth.

System Analyst

Fab'rik
10.2020 - 03.2021
  • Improved system efficiency by analyzing and optimizing software processes.
  • Established specifications and coordinated production with software programmers.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Optimized database structures to improve data storage efficiency and query performance levels.
  • Diagnosed, troubleshot and resolved network and system problems.
  • Assessed business requirements to create focused solutions.
  • Resolved or escalated problem tickets to resolve user issues.
  • Improved systems with addition of new features and infrastructure.
  • Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
  • Investigated system issues and implemented resolutions to reduce downtime.

Education

Masters in Analytics -

Northeastern University
Boston, MA

Skills

  • GCP
  • BigQuery
  • Cloud Storage
  • Kubernetes Engine
  • Datastore
  • Dataflow
  • Dataproc
  • Pub/Sub
  • Bigtable
  • Jenkins
  • ServiceNow
  • JIRA
  • SQL
  • DB2
  • PostgreSQL
  • Airflow
  • Kubernetes
  • Confluence
  • Gitlab
  • Java
  • Spring Framework
  • Springboot
  • Spring MVC
  • Java 18

Timeline

Computer System Analyst

Macy's
02.2022 - 09.2023

Application Support Analyst

Signature Bank
08.2021 - 02.2022

System Analyst

Fab'rik
10.2020 - 03.2021

Masters in Analytics -

Northeastern University

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Pardha Perumalla