Paris Bailey
Summary
Dedicated customer service professional with a strong commitment to ensuring customer satisfaction through exceptional service and unmatched support. Skilled in utilizing customer service best practices and adept at exploring diverse solutions to effectively address customer needs.
Overview
16
16
years of professional experience
Work History
Train Attendant
Amtrak
07.2023 - Current
- Contributed to a positive workplace culture by promoting teamwork, professionalism, and a strong work ethic among colleagues.
- Delivered informative announcements over the train''s public address system regarding upcoming stops, delays, or other relevant updates.
- Assisted individuals with special needs or disabilities in accessing accommodations or navigating through train cars as needed.
- Improved overall passenger experience by maintaining clean and comfortable train cars throughout the journey.
- Provided timely and accurate information about train schedules, travel routes, and connecting services to passengers.
- Responded to transportation questions and requests for information from children and parents.
- Provided customers with information on routes, timetables or concourses.
- Assisted passengers with luggage storage, effectively utilizing available space for maximum efficiency.
- Resolved passenger complaints professionally, finding solutions that maintained high levels of customer satisfaction while adhering to company policies.
Home Health Aide
GAREDA Home Care Services
10.2022 - 11.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Warehouse Packer
Amazon
01.2021 - 07.2023
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Operated tape machines, scales and label printers to package items correctly.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Loaded merchandise into specific packages suited for product dimensions.
Call Center Agent
SCR Medical Transportation
02.2020 - 01.2021
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Contributed to company achieving and holding industry-leading customer service ratings
- Answered over 1,500 calls per two minutes to meet fast-paced call center demands
- Maintained user account data by initiating account access and establishing in database.
Sales Associate
Ross Dress For Less
03.2014 - 02.2020
- Handle cash and credit sales; operate cash register
- Stock, display, and arrange hosiery, handbags, scarves, belts, gloves, jewelry, exercise attire, sunglasses, socks and slippers
- Participates in taking in-store inventory
- Assist with sizing and fashion choices to ensure positive customer experience
- Ability to develop product knowledge by learning the merchandise features, and advantages.
Home Health Care Aide
Addus Healthcare
03.2014 - 10.2019
- Performing frequent transfers and lifting of elderly clients, in and out of beds, baths, wheelchairs and autos
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Perform light housekeeping such as laundry, dishes and dusting
- Communicate with patients to ascertain feelings or need for assistance and provide social and emotional support
- Documenting or reporting observations of patient behavior, complaints, or physical symptoms to nursing staff.
- Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
Team Member
Sonic Drive-In
06.2008 - 08.2010
- Handled customer complaints and queries about food and the service
- Took orders from drive through customers and bag those orders and ensure that all condiments as well as enough napkins are included in the bag
- Loaded perishable items on shelves or in climate-control coolers in a timely manner
- Skilled in operating cash register, taking and receiving payments in cash or credit.
Education
No Degree - Psychology
Chicago State University
Chicago, IL05.2026
High School Diploma -
Horn Lake High School
Horn Lake, MS05.2010
Skills
- Active Listening
- Complaint Handling
- Money handling abilities
- Scheduling
- Self Motivation
- Fast learner in various aspects
- Efficient in time management and productivity
- Safety awareness
- Punctuality
- Excellent Communication
- Attention to Detail
- Time Management
- Problem-solving abilities
- Teamwork and Collaboration
- Multitasking Abilities
- Reliability
References
- Ta'mia Johnson, Amtrak, (224)-201-5465
- Ashley Marshall, Amtrak (312)-905-5537
- CJ Higgins, Amtrak (708)-940-8041
Contact
Additional Contact Information:(662)-543-0060, Parib9210@gmail.com, and Paris.Bailey@amtrak.com
Languages
English
Native or Bilingual
Timeline
Train Attendant
Amtrak
07.2023 - Current
Home Health Aide
GAREDA Home Care Services
10.2022 - 11.2023
Warehouse Packer
Amazon
01.2021 - 07.2023
Call Center Agent
SCR Medical Transportation
02.2020 - 01.2021
Sales Associate
Ross Dress For Less
03.2014 - 02.2020
Home Health Care Aide
Addus Healthcare
03.2014 - 10.2019
Team Member
Sonic Drive-In
06.2008 - 08.2010
No Degree - Psychology
Chicago State University
High School Diploma -
Horn Lake High School