SIOBHAN HAYES
Hospitality
CICERO,Illinois
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Train Attendant
Amtrak Railroad
02.2009 - 09.2023
- Enhanced customer satisfaction by providing exceptional service and attending to passengers'' needs promptly.
- Provided customers with information on routes, timetables or concourses.
- Improved overall passenger experience by maintaining clean and comfortable train cars throughout the journey.
- Contributed to a positive workplace culture by promoting teamwork, professionalism, and a strong work ethic among colleagues.
- Ensured safety of passengers by conducting regular train car inspections and reporting any issues or concerns.
- Provided timely and accurate information about train schedules, travel routes, and connecting services to passengers.
Restaurant Manager
TGIF Fridays
08.2006 - 12.2009
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed unique events and special promotions to drive sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Server /Bartender
Spirit Of Chicago Cruises
05.2002 - 01.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Foreman High School
Chicago, IL06.1997
Skills
- Cross-cultural sensitivity
- Rule Enforcement
- Emotional Support
- Baggage handling
Timeline
Train Attendant
Amtrak Railroad
02.2009 - 09.2023
Restaurant Manager
TGIF Fridays
08.2006 - 12.2009
Server /Bartender
Spirit Of Chicago Cruises
05.2002 - 01.2009
High School Diploma -
Foreman High School
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