Paris Breeden
Houston
Summary
Dynamic leader with proven expertise in employee training and workplace safety, honed through roles at Sonic and Pizza Hut. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in team performance. Skilled in cash handling and fostering team motivation, I bring a track record of negotiating beneficial vendor contracts and resolving customer complaints efficiently.
Professional leader with proven track record in managing shifts, ensuring operational efficiency, and driving team success. Adept at fostering collaboration, adapting to changing needs, and delivering consistent results. Skilled in problem-solving, conflict resolution, and team motivation, with strong emphasis on quality and performance. Known for reliability and ability to inspire and lead teams to achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Shift Lead Manager
Pizza Hut
10.2024 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Trained and mentored new employees to maximize team performance.
Carhop/crew Member
Sonic
10.2022 - 11.2022
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Improved efficiency by restocking supplies during downtime periods between orders.
- Assisted in the training of new carhops, sharing best practices for success in the role.
- Ensured order accuracy, double-checking each order before delivering to customers.
Carhop / Crew Member
Sonic
06.2022 - 10.2022
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
Education
High School Diploma -
Cypress Creek High School
Cypress, TX05-2023
Skills
- Workplace safety
- Employee training
- Rules enforcement
- Cash handling
- Opening and closing procedures
- Delegating work
- Training and mentoring
- Staff training and onboarding
Timeline
Shift Lead Manager
Pizza Hut
10.2024 - Current
Carhop/crew Member
Sonic
10.2022 - 11.2022
Carhop / Crew Member
Sonic
06.2022 - 10.2022
High School Diploma -
Cypress Creek High School