Paris Crawford
Davenport,US
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Overview
9
9
years of professional experience
Work History
Remote Marketing Agent
Percepta
Melbourne
04.2021 - 12.2023
- Conducting market research to gather information about customer needs, preferences, and behaviors.
- Achieved customer satisfaction by providing high-quality professional service.
- Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
Customer Service Representative
Lowe's Home Improvement
Riviera Beach
03.2020 - 02.2021
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Bags purchases if needed.
Trainer/Sales Associate
Beauty Exchange Beauty Supply
West Palm Beach
02.2019 - 01.2021
- Trained and mentored new personnel hired to fulfill various roles
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
- Opened shelved and merchandised new products in visually appealing and organized displays for optimal sales promotion.
Lead Cashier/Customer Service
Party City Superstore
Royal Palm
10.2014 - 12.2018
- Supervise cashiers and ensure that customer service is of the highest standard
- Train and mentor cashiers on customer service and cash handling procedures
- Monitor cash registers and ensure accuracy of transactions
- Ensure customer satisfaction by providing friendly and efficient service and resolve any issues that may arise.
Education
Communication -
Palm Beach Gardens High School
Palm Beach Gardens, FL05.2015
Skills
- Active listening
- Empathy
- Problem-solving
- Customer service and support
- Remote or Virtual Instruction
Timeline
Remote Marketing Agent
Percepta
04.2021 - 12.2023
Customer Service Representative
Lowe's Home Improvement
03.2020 - 02.2021
Trainer/Sales Associate
Beauty Exchange Beauty Supply
02.2019 - 01.2021
Lead Cashier/Customer Service
Party City Superstore
10.2014 - 12.2018
Communication -
Palm Beach Gardens High School