Demetron Williams
Davenport,FL
Summary
Experienced professional bringing several years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts. Highly motivated competitive friendly attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Outbound Collector(Remote)
Bluegreens vacation services
Orlando, Florida
03.2025 - 08.2025
- Managed customer accounts to ensure timely payments and compliance.
- Communicated with clients via phone and email regarding outstanding balances.
- Documented payment arrangements and follow-up actions in internal systems.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Met demands of busy collections group by performing high volume of daily calls.
Collections Specialist(Hybrid)
CardWorks Servicing
Orlando, Florida
08.2021 - 10.2024
- Company Overview: (Merrick Bank)
- Handled inbound and outbound calls for efficient collections
- Utilized available tools and programs offered by Merrick Bank
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Met demands of busy collections group by performing high volume of daily calls.
Security Officer
Allied Universal
Orlando, Florida
05.2018 - 07.2021
- Monitored premises through regular patrols.
- Facilitated efficient check-ins for all arrivals at the gatehouse
- Maintained orderly and welcoming front desk environment.
- Ensured safety protocols were maintained.
- Monitored and maintained all checkpoint activities
- Generated and submitted daily reports.
- Assisted in training new security officers on protocols and procedures.
- Collaborated with local law enforcement during investigations and emergency situations.
Security Officer
Marksman Security Corporation
Fort Lauderdale
03.2016 - 04.2018
- Performed vehicle-based patrol duties regularly.
- Ensured smooth check-in procedures for all gatehouse arrivals.
- Generated and submitted daily reports.
- Assisted in training new security officers on protocols and procedures.
- Collaborated with local law enforcement during investigations and emergency situations.
Education
High School Diploma -
Palm Beach Central High School
Lake Worth, FLSkills
- Customer Support Expertise
- Debt Recovery Strategies
- Verbal and Written Communication
- Effective Organizational Skills
- Active listening
- As400
- Agent portal
- Avaya
- Ring Central
- Payment processing
- Collections strategy
- Detail orientation
- Problem solving
- Digital Literacy
- Collaborative Negotiation Expertise
- Skilled in Microsoft Office Applications
- Advanced Excel Skills
- Microsoft Outlook
- Efficient Typing
- Advanced Microsoft PowerPoint Skills
- Advanced CPU knowledge
- Data entry
- High-volume calling
- Conflict resolution
- Time management
- Team collaboration
- Multitasking Abilities
- Attention to detail
- Calm under pressure
- Professionalism and ethics
Languages
English-Fluent
Personal Information
Certification
CPR/AED/First aid
Class D security license
Timeline
Outbound Collector(Remote)
Bluegreens vacation services
03.2025 - 08.2025
Collections Specialist(Hybrid)
CardWorks Servicing
08.2021 - 10.2024
Security Officer
Allied Universal
05.2018 - 07.2021
Security Officer
Marksman Security Corporation
03.2016 - 04.2018
High School Diploma -
Palm Beach Central High School