Valeria Gomez Jaramillo
Davenport,FL
Summary
Versatile and dependable professional with strong interpersonal and communication skills. Experienced in customer service and operational support, with the ability to adapt quickly in dynamic environments. Known for collaborating effectively with teams, maintaining a positive attitude, and learning new processes with confidence and initiative
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
GEICO
Lakeland, FL
07.2024 - Current
- Educated clients on insurance products, ensuring informed decision-making and satisfaction.
- Built and maintained strong client relationships through effective communication and follow-up strategies.
- Upsold additional products and services after identifying customer needs and requirements.
- Implemented new sales strategies for expanding the customer base and maximizing revenue.
Club Concierge
Loews Hotels
Orlando, FL
02.2023 - 06.2024
- Provided premium concierge services in a Universal hotel club lounge, ensuring a high level of guest satisfaction.
- Managed and served complimentary food and beverages, including alcoholic drinks, to club-level guests.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries, requests, and concerns.
- Oversaw setup and clean-up of the lounge area, including clearing dishes and maintaining a tidy environment.
Warehouse Associate
Amazon
Davenport, FL
11.2020 - 06.2023
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Unloaded materials from trucks using forklifts and pallet jacks.
Education
High School Diploma -
Colegio Bethlemitas
Pereira, Colombia11.2015
Skills
- Client relationship management
- Customer service
- Guest relations
- Strong work ethic
- Hospitality
- Active listening
Certification
Florida 20-44 Personal lines Insurance Agent License.
2024- Present
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Insurance Agent
GEICO
07.2024 - Current
Club Concierge
Loews Hotels
02.2023 - 06.2024
Warehouse Associate
Amazon
11.2020 - 06.2023
High School Diploma -
Colegio Bethlemitas