Paris Felarca
Havelock,NC
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
3
3
years of professional experience
Work History
Server/Bartender/Shift Lead
Buffalo Wild Wings, Morehead City
Morehead City
08.2023 - Current
- Assisted customers in resolving inquiries and issues. Provided quality service to enhance customer satisfaction. Supported team efforts to maintain a positive customer experience.
- Facilitated effective communication among co-workers to enhance collaboration.
- Participated in team meetings to discuss service strategies and share feedback for continuous improvement.
- Assisted in resolving customer complaints, ensuring satisfaction and repeat business.
- Trained new servers on menu items, service protocols, and cash handling procedures.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Managed inventory of dining supplies to prevent shortages during service.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Sales Associate/Customer Service
Lowes Home Improvement, Morehead City
Morehead City
05.2023 - 08.2023
- Managed online purchase transactions and return processes to ensure customer satisfaction.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Assisted customers during checkout process to enhance shopping experience.
- Executed cash handling procedures to ensure accurate financial transactions.
- Executed upselling strategies for credit card products to enhance customer engagement.
Education
Certification - Phlebotomy
Craven Community College
Havelock, NCBusiness Administration
Community College
Skills
- Utilized strong communication and problem-solving skills to enhance customer satisfaction
- Implemented structured systems to streamline project management and task prioritization
- Developed and implemented communication protocols to streamline information flow
- Coordinated teamwork initiatives to enhance productivity and foster a positive work environment
- Applied analytical skills to troubleshoot issues and enhance workflow efficiency
- Implemented effective time management strategies to streamline workflow and meet deadlines
- Obtained phlebotomy certification to enhance patient care and ensure accurate specimen collection
- Employed rapid adaptation strategies to meet evolving challenges
- Achieved outstanding results through strategic planning and execution
- Guest relations management
- Shift management
- Customer feedback management
- Server training
Timeline
Server/Bartender/Shift Lead
Buffalo Wild Wings, Morehead City
08.2023 - Current
Sales Associate/Customer Service
Lowes Home Improvement, Morehead City
05.2023 - 08.2023
Certification - Phlebotomy
Craven Community College
Business Administration
Community College