Paris Gilyard
Philadelphia,PA
Summary
Dynamic professional with a proven track record at Daily Dove Care, excelling in customer service and food handling safety. Demonstrated leadership at Philly Pretzel Factory by enhancing team efficiency and customer satisfaction. Skilled in meal planning and providing compassionate support, significantly improving client wellness and operational workflows.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Daily Dove Care
04.2024 - Current
- Followed nutritional plans to prepare optimal meals.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Supervisor
Philly Pretzel Factory
10.2018 - 01.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
Receptionist
Molarity Consultants
07.2015 - 12.2018
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
School Of The Future
Philadelphia, PA06.2014
Skills
- Food handling safety
- OSHA Compliance
- Meal Planning
- Customer Service
- Food Preparation
- Sanitation Practices
Timeline
Home Health Aide
Daily Dove Care
04.2024 - Current
Supervisor
Philly Pretzel Factory
10.2018 - 01.2024
Receptionist
Molarity Consultants
07.2015 - 12.2018
High School Diploma -
School Of The Future
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