Paris Glass
Stockbridge,US
Summary
Compassionate and detail-oriented healthcare professional with extensive experience in patient support, medical administration, and customer service. Adept at handling sensitive medical information, coordinating patient care, and ensuring a seamless healthcare experience. Skilled in problem solving, active listening, and providing empathetic support to patients and their families. Proven ability to work collaboratively with medical teams to enhance patient satisfaction and operational efficiency. Committed to delivering high-quality service while maintaining professionalism and confidentiality in all interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Little Giant Farmers Market
10.2016 - 03.2019
- Led a team of 30 employees, managing all aspects of hiring, training, scheduling, and performance evaluation to ensure a motivated and high-performing staff
- Exceeded monthly and annual sales targets through strategic merchandising, targeted promotions, and exceptional customer service
- Implemented store layouts and product displays that improved customer flow and increased average transaction size
- Developed and maintained effective inventory management processes, reducing shrinkage and optimizing stock levels to meet demand
- Resolved customer complaints and ensured high levels of customer satisfaction, resulting in improvement in customer retention
COVID-19 Screener
AC Talent Agency
06.2020 - 12.2021
- Screened employees and visitors for COVID-19 symptoms using approved protocols and non-contact infrared thermometers
- Maintained a clean and sanitized work environment, ensuring compliance with health and safety protocols
- Distributed COVID-19 educational materials and provided daily status updates to increase awareness and prevention
- Acted as a site liaison, promoting proper hygiene, social distancing, and other preventive measures to ensure a safe environment
Customer Service Representative
Anthem
01.2021 - 12.2021
- Provided high-quality customer service in a remote environment, assisting members with questions on benefits, claims, billing, and coverage options
- Resolved complex issues by thoroughly investigating member inquiries and escalating to specialized departments when necessary
- Utilized Anthem's customer service software to document interactions, update member accounts, and ensure accurate information flow across departments
- Consistently met performance metrics, including call resolution times, customer satisfaction scores, and quality assurance standards
- Demonstrated empathy and active listening, enhancing the member experience and promoting customer loyalty
Medical Receptionist
Healthcare Staffing Inc.
12.2021 - 01.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Patient Care Technician/Phlebotomist
Piedmont Hospital
02.2023 - 12.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Education
High School -
Dutchtown High School
Hampton, GA05-2014
Skills
- Venipuncture
- Measuring vital statistics
- Active listening and empathy
- Data entry and record keeping
- Swab collection
- Time management
- Patient education on test procedures and results
- Order of draw
- Patient Care
- HIPAA compliance and confidentiality
- Medical Records Management
- Specimen labeling procedures
- Infection control
- Multitasking in fast-paced environments
- Disinfecting and sanitizing workstations
- Knowledge of CDC and OSHA safety protocols
- Healthcare
- Use of PPE
- Interpersonal communication
- Training and mentoring
- Team leadership and coaching
- CPR/BLS certification
- Feeding assistance
- Front desk operations
- Appointment scheduling
- Telephone etiquette
- Reminder calls
- Relationship building
Certification
- BLS Certified
- Certified Phlebotomist technician (CPT)
Timeline
Patient Care Technician/Phlebotomist
Piedmont Hospital
02.2023 - 12.2024
Medical Receptionist
Healthcare Staffing Inc.
12.2021 - 01.2023
Customer Service Representative
Anthem
01.2021 - 12.2021
COVID-19 Screener
AC Talent Agency
06.2020 - 12.2021
Store Manager
Little Giant Farmers Market
10.2016 - 03.2019
High School -
Dutchtown High School
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