Paris Grissett
Oviedo,FL
Summary
Dynamic customer service professional with a strong foundation in quality assurance and client consultation. Proven ability to enhance customer satisfaction through effective communication and personalized service, while managing a successful cosmetology business and maintaining operational excellence.
Overview
12
12
years of professional experience
Work History
Cosmetologist
self employed
Oviedo, Florida
05.2022 - Current
- Provided cosmetology services in a licensed capacity.
- Provided cosmetology services while owning a small business.
- Operated a cosmetology business independently.
- Managed inventory and coordinated supplies to ensure timely delivery of quality services.
- manage pricing, service policies, deposits, cancellations, and client accounts.
- maintain a clean, organized, and professional work environment while following cosmetology and sanitation standards.
- Promoted services through social media and targeted marketing efforts to attract new clients.
- Built and maintained strong client relationships through personalized customer service.
Customer service
Blue Cross and Blue Shield
Lake Mary, Florida
04.2020 - 07.2022
- Developed effective strategies to enhance customer service standards.
- Documented customer service interactions using ticketing systems for accurate tracking.
- Served Medicaid beneficiaries by addressing inquiries and resolving issues to boost satisfaction.
- Verified eligibility status while quoting premium rates and benefits for clients.
- Coordinated appointment scheduling, improving access to necessary services for members.
- Scheduled appointments to facilitate member access to essential services.
- Requested account reinstatement for member profiles following company policies.
Customer Service Representative
OptumRx
Orlando, Florida
02.2015 - 04.2020
- Processed prescription orders using internal software systems with high efficiency.
- Educated patients on medication usage and potential side effects.
- Collaborated with healthcare providers to swiftly resolve prescription issues.
- Delivered exceptional customer service to address complaints promptly.
- Conducted insurance verifications to ensure compliance with eligibility requirements.
- Quoted premium rates based on verified eligibility, enabling informed beneficiary decisions.
- Facilitated informed decisions for beneficiaries by quoting premium rates and verifying eligibility status.
- Provided customer service to both commercial and Medicaid beneficiaries.
Education
Career Certificate - Cosmetology
Career Training Institute
Orlando, FL01-2009
High School Diploma -
Colonial High School
Orlando, FL01-2007
Skills
- Customer service expertise
- Client consultation
- Quality assurance
- Detail orientation
- Time management
- Organizational skills
- Multitasking ability
- Microsoft Office proficiency
- Analytical thinking
- Conflict resolution skills
- System integration
- Work ethic
Timeline
Cosmetologist
self employed
05.2022 - Current
Customer service
Blue Cross and Blue Shield
04.2020 - 07.2022
Customer Service Representative
OptumRx
02.2015 - 04.2020
Career Certificate - Cosmetology
Career Training Institute
High School Diploma -
Colonial High School