Paris Harvey
Buford,GA
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.
Overview
8
8
years of professional experience
Work History
Dock Coordinator
Publix Distribution Warehouse
Dacula, GA
01.2018 - Current
- Managed multiple tasks and priorities and easily adapted to changing dock situations.
- Developed and implemented strategies to improve team productivity and efficiency.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Prepared contracts, invoices and shipping documents.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Trained 25 new personnel in safety practices, employer policies, and performances.
Schedule Coordinator
Autonation Toyota
Buford, GA
01.2016 - 11.2017
- Answer incoming calls from customers who want to schedule service, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Set schedules for 50 staff by planning and designating shifts and hours.
Insurance Verification Specialist
SourceHOV
Norcross, GA
02.2015 - 01.2016
- Trained new staff on current, correct insurance verification procedures.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Chased insurance companies to achieve accurate and timely payments.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for multiple insurance companies.
Education
Some College (No Degree) - Dental Assistant
Altierus College
Norcross, GAHigh School Diploma -
Central Gwinnett High School
Lawrenceville, GA05.2013
Skills
- Leadership, Data Entry, and Time Management
- Superior organization skills
- Energetic work attitude
- Service- Oriented
- Conflict resolution expert
- Additional Skills
- Proficient with
- Microsoft Office (Word, PowerPoint, Excel) Also, extremely comfortable learning/ interacting with new technologies, and experienced in customer service relations in both high and low volumes
- Customer Accounts Management
- Administrative Duties
Timeline
Dock Coordinator
Publix Distribution Warehouse
01.2018 - Current
Schedule Coordinator
Autonation Toyota
01.2016 - 11.2017
Insurance Verification Specialist
SourceHOV
02.2015 - 01.2016
Some College (No Degree) - Dental Assistant
Altierus College
High School Diploma -
Central Gwinnett High School