Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paris Huery

Houston,TX

Summary

Dynamic customer service professional with a proven track record at Teleperformance, excelling in problem resolution and relationship building. Leveraging critical thinking and active listening skills, I effectively managed high-stress situations, enhancing customer loyalty and ensuring data integrity in previous roles. Committed to delivering exceptional service and fostering positive client interactions.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Teleperformance
Houston Tx
09.2023 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Data Entry Clerk

Sutherland
Houston, TX
02.2022 - 06.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.

Education

Worthing High School
Houston, TX
06.2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Customer relations

Timeline

Customer Service Representative

Teleperformance
09.2023 - 02.2025

Data Entry Clerk

Sutherland
02.2022 - 06.2023

Worthing High School
Paris Huery