Paris Kinsey
Warner Robins,GA
Summary
Patient access coordinator with extensive expertise in managing patient registration and scheduling, ensuring efficient healthcare delivery. Proficient in utilizing Epic and Salesforce to maintain accurate patient records and streamline communication between departments. Known for fostering collaboration among medical staff and insurance companies to enhance billing accuracy and compliance with healthcare regulations. 10 years of independent contracting and extensive training in client retention, acknowledgment from NYU Langone in regards to outstanding quality and assurance 100% rating and 90% score averages and above in metrics. Highly regarded by staff and nurses at our outpatient facilities and recognized by company for achievement. Extensive 6 month training in epic and Salesforce and patient access care.
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
14
14
years of professional experience
Work History
Independent Contractor
561LocLounge
01.2015 - Current
- Manage client base and provide tailored hairstyling services, enhancing client satisfaction.
- Oversee scheduling, marketing, and customer service, ensuring seamless operations.
- Cultivate long-term client relationships through effective communication and interpersonal skills.
- Handle inventory, orders, and financials, ensuring business profitability and efficiency.
- Fostered strong relationships with clients and vendors. Coordinated seamlessly with cross-functional teams to ensure smooth event execution.
- Anticipated industry trends, adapting services to meet evolving client needs. Introduced sustainable practices, enhancing the venue's reputation.
- Delivered exceptional customer service, ensuring guest satisfaction in a fast-paced environment.
- Managed inventory levels, optimizing stock availability and reducing waste effectively.
- Streamlined operational processes, enhancing workflow efficiency and service delivery.
- Developed promotional strategies to increase customer engagement and drive sales growth.
Customer Service Rep Provider Billing
Nyu Langone
01.2026 - 04.2026
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Streamlined service processes to enhance customer satisfaction and operational efficiency.
- Trained new staff on service protocols, fostering a collaborative team environment.
- Managed complex customer accounts, ensuring accurate information and timely follow-up actions.
- Collaborated with cross-functional teams to address service challenges and develop innovative solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Patient Access Coordinator
NYU Langone Health
01.2024 - 01.2025
- Managed patient registration and scheduling, ensuring smooth patient flow and minimizing wait times.
- Verified insurance and demographic information, ensuring accuracy and completeness of records.
- Utilized Epic and Salesforce to document and track patient information, appointments, and communications.
- Served as the first point of contact for patients, addressing inquiries and resolving issues in a timely manner.
- Collaborated with physicians, medical staff, and insurance companies to ensure proper billing and coding.
- Trained and mentored junior staff, providing ongoing support and guidance on patient access processes.
- Conducted quality control checks on patient data to ensure accuracy and compliance with healthcare regulations.
- Coordinate patient access operations, fostering seamless communication between departments to enhance overall healthcare delivery efficiency.
- Analyze patient flow patterns, implementing data-driven strategies to reduce wait times and optimize resource allocation across NYU Langone Health.
- Coordinated patient registration processes to streamline admissions and improve patient flow.
- Scheduled appointments efficiently, optimizing clinician schedules to enhance operational effectiveness.
Account Manager
Red Rhino
11.2022 - 01.2023
- Orchestrated cross-functional teams to deliver comprehensive account solutions. Facilitated seamless communication between clients and internal departments, enhancing project outcomes.
- Conducted in-depth market analysis to identify trends and optimize account strategies. Leveraged data-driven insights to inform decision-making and maximize client portfolio performance.
- Fostered strong partnerships with cross-functional teams, enhancing project outcomes. Facilitated clear communication channels between clients and internal stakeholders.
Key Holder
Claire’s
01.2013 - 12.2014
- Led store operations, managed inventory, and cultivated positive customer relationships at Claire’s, driving sales growth and enhancing brand loyalty.
- Streamlined cash handling procedures, reducing discrepancies and improving financial accuracy while ensuring compliance with company policies.
- Maintained meticulous store appearance and product displays, enhancing visual merchandising to attract customers and boost sales.
- Implemented creative sales strategies and promotional events, resulting in increased foot traffic and substantial revenue growth for the store.
Customer Service Manager
Delia’s
01.2012 - 12.2013
- Led customer service team, enhancing satisfaction and resolving issues efficiently.
- Implemented training programs, boosting team performance and service quality.
- Streamlined processes, achieving faster response times and improved customer retention.
- Analyzed feedback to develop solutions, increasing customer loyalty.
- Managed escalations, ensuring high-resolution rates and positive client experiences.
Education
Associates of Arts - Communication
Palm Beach State College
Lake Worth12-2025
Bachelors - Communication
Florida Atlantic University
Boca Raton06-2022
Bachelors - Communication
University of South Florida
Tampa05-2013
Skills
- Quality assurance
- Customer service
- Healthcare regulations
- Process improvement
- Mentorship
- Detail oriented
- Epic
- Salesforce
- Microsoft
- Windows
- AI
- Digital media
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Scheduling
- Schedule management
- Records coordination
- Service marketing
- Production planning
- Resources allocation
Timeline
Customer Service Rep Provider Billing
Nyu Langone
01.2026 - 04.2026
Patient Access Coordinator
NYU Langone Health
01.2024 - 01.2025
Account Manager
Red Rhino
11.2022 - 01.2023
Independent Contractor
561LocLounge
01.2015 - Current
Key Holder
Claire’s
01.2013 - 12.2014
Customer Service Manager
Delia’s
01.2012 - 12.2013
Bachelors - Communication
Florida Atlantic University
Bachelors - Communication
University of South Florida
Associates of Arts - Communication
Palm Beach State College