PARIS LEE
Newport News,VA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
SAIC Logo IT Service Desk Analyst
SAIC
08.2023 - Current
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to end-users.
- Reduced wait times for support by streamlining ticket management processes and prioritizing high-impact issues.
- Collaborated with cross-functional teams to troubleshoot complex technical problems and prevent future occurrences.
- Supported end-users in software installations, hardware upgrades, and network troubleshooting to optimize system performance.
- Enhanced customer satisfaction by resolving technical issues promptly and accurately.
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
Assistant Secretary
RTC LLC
12.2020 - 07.2022
- Worked with documentation and deployment software
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Helped streamline repair processes and update procedures for support action consistency.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Sales Agent
Strategic Staffing Solution
03.2019 - 07.2019
- Logged reports, expenses, receipts, and sales documents into a digital database
- Handled administrative aspects of sales by completing customer contracts and accepting and processing payments
- Provided superior customer service by quickly and courteously responding to requests, inquiries, suggestions, and concerns.
- Developed strong relationships with clients through excellent customer service and regular followups.
Data Entry
Apex Resolution Management LLC
08.2016 - 01.2019
- Executed record filing system to improve document organization and management
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Completed business correspondence, transcription, and data entry.
Education
Bachelor of Science - Cybersecurity
American Public University System
Charles Town, WV08.2023
Certification - IT Helpdesk Administrator
MedCerts
14143 Farmington Road10.2020
Associate of Arts - Business Administration
Strayer University
Washington, DC12.2014
Skills
- Microsoft Windows and Office
- System monitoring
- Remote Support
- Operating systems knowledge
- Hardware support
- Network Troubleshooting
- Security awareness
- Windows 10
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
SAIC Logo IT Service Desk Analyst
SAIC
08.2023 - Current
Assistant Secretary
RTC LLC
12.2020 - 07.2022
Sales Agent
Strategic Staffing Solution
03.2019 - 07.2019
Data Entry
Apex Resolution Management LLC
08.2016 - 01.2019
Bachelor of Science - Cybersecurity
American Public University System
Certification - IT Helpdesk Administrator
MedCerts
Associate of Arts - Business Administration
Strayer University
Certification
- CompTIA Security+ Certification
SKILLS
- Eagerness to Learn New Technologies
- Analytical Thinking
- Development Documentation
- Strong Communication and Interpersonal Skills
- Microsoft Windows and Office
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