Paris London
Elmsford
Summary
Dedicated Security Site Supervisor with 15 years in the security field. Consistently optimizes performance, procedures and training effectiveness by evaluating current protocols and developing strategic improvements. Forward-thinking and detail-oriented with adaptable approach to solving routine and complex daily problems. Over 13 years of progressive experience in security.
Overview
18
18
years of professional experience
Work History
Security Site Supervisor
PepsiCo
03.2022 - Current
- Oversaw team of 30 security officers and managed scheduling and performance evaluation. Act as a liaison between Account Manager/Field Operations Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range. Manage schedules to provide effective security coverage for shift openings and callout's/ special events. Monitored alarm systems and CCTV footage to enable prompt attention and response. Making sure all time sheets and other paperwork are submitted daily to proper management. Trained security workers on site-specified procedures.
Receptionist
PepsiCo
11.2017 - Current
- Welcome guests, employees and determined the appropriate point person and meeting time for their specific situations. Respond to inquiries in person, over the phone, and via email. Maintain a clean and organized lobby and front desk area. Check in guests and notify proper senior administration of guests arrival.
Security Guard
PepsiCo
11.2015 - Current
- Monitor all CCTVs, check all employee and personal IDs. Patrol campus grounds making sure all equipment is working properly and safely. Ensure grounds, staff, and employees are safe and secure. Display exceptional customer service and communication skills. Ability to handle crisis situations at the client site, calmly and efficiently.
Client Care Monitor
Westhab
06.2015 - 11.2015
- Safety and security of clients, staff and property in and around facilities in a shelter setting. Perform hourly rounds throughout entire facility; monitor cameras as assigned for surveillance; Check all doors hourly, including fire exits. Interact with and monitor clients/client families; maintain good rapport with clients and encourage clients to comply with facility policy and procedures. Intervene to de-escalate potential crisis situations, domestic violence and abuse, document all such situations and interventions. Complete logs, incident reports and all other required documentation.
Security Guard
Berkeley College
10.2013 - 06.2015
- Monitor all CCTVs, check all student and personal IDs. Patrol campus grounds making sure all equipment is working properly and safely.
Security Guard
US Security Associates
05.2013 - 08.2013
- Residential security, sign in visitors and notify residents of visitor’s arrival. Update hourly log including delivery companies, US Postal Service, newspaper companies and any other visitors.
Hostess
Outback Steak House
10.2011 - 12.2013
- Greet customers and seat them or place them on the waiting list. Provide customers with approximate wait times. Answer telephones and make reservations while multi-tasking. Respond to customer inquiries and assist when necessary.
Cashier
Home Goods
10.2011 - 04.2013
- Answer telephones, restock products and ensure that the products are presented properly, nightly recovery including cleanup of the store. Assist customers in finding products or substitutes. Ring up customer purchases and package them.
Customer Service/Cashier
Staples
07.2010 - 07.2011
- Meet and greet customers daily. Answer telephones, assist customers and if necessary transfer them to other departments for assistance. Handle money transactions.
Money Processor
Armored Money Service
10.2008 - 12.2009
- Process and balance incoming cash receipts, and provide superior quality service. Handle all monies while adhering to corporate guidelines. Responsible for logging transactions into company system to ensure maintenance of accurate records.
Head Counselor
Greenburgh Parks & Recreation
07.2007 - 07.2009
- Meet and greet campers on a daily basis, and interact with family members. Follow policy and procedure to ensure safety of all campers. Supervise and instruct campers during activities.
Education
Associate of Arts - Criminal Justice
Westchester Community College
Valhalla, NY05.2016
High School Diploma -
Alexander Hamilton High School
Elmsford, NY06-2009
Skills
- NYS Licensed Security Guard
- First AID/CPR Certification
- Computer Skills: Microsoft Suite using both the PC and Mac
- Security management
- Verbal and written communication
- People skills
- Organization
- Teamwork
- Customer Service
Timeline
Security Site Supervisor
PepsiCo
03.2022 - Current
Receptionist
PepsiCo
11.2017 - Current
Security Guard
PepsiCo
11.2015 - Current
Client Care Monitor
Westhab
06.2015 - 11.2015
Security Guard
Berkeley College
10.2013 - 06.2015
Security Guard
US Security Associates
05.2013 - 08.2013
Hostess
Outback Steak House
10.2011 - 12.2013
Cashier
Home Goods
10.2011 - 04.2013
Customer Service/Cashier
Staples
07.2010 - 07.2011
Money Processor
Armored Money Service
10.2008 - 12.2009
Head Counselor
Greenburgh Parks & Recreation
07.2007 - 07.2009
Associate of Arts - Criminal Justice
Westchester Community College
High School Diploma -
Alexander Hamilton High School
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