Paris Motley
Summary
Detail-oriented administrative and operations professional with over three years of experience supporting insurance claims, documentation review, data entry, electronic records management, and customer account resolution in fast-paced healthcare and customer service environments. Skilled in maintaining data accuracy, processing confidential information, navigating multiple software systems, and collaborating across departments to ensure quality, compliance, and operational efficiency. Recognized for strong analytical thinking, problem-solving, organization, and exceptional attention to detail. Currently pursuing a Bachelor of Science in Biology while bringing a proven ability to quickly learn new systems and adapt to evolving business needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Special Service Representative
Safelite Solutions
Greensboro, NC
06.2026 - Current
- Investigated customer service requests by reviewing account details, insurance information, and service history to identify accurate and timely solutions.
- Processed insurance claims by verifying coverage, documenting claim information, and maintaining accurate electronic records across multiple software systems.
- Coordinated with internal departments, insurance carriers, and service locations to facilitate timely claim processing and customer resolutions.
- Resolved complex customer concerns through critical thinking, problem-solving, and effective communication while consistently meeting quality assurance and productivity goals.
- Managed a high-volume remote workload while safeguarding confidential customer information and ensuring data integrity with exceptional attention to detail.
Healthy Brothers & Healthy Sister Peer
The Alvin V. Blount Jr Student Health Center
Greensboro, NC
08.2024 - 01.2026
- Coordinated campus health initiatives by collaborating with university staff, healthcare professionals, and cross-functional teams to support student wellness programs and improve operational effectiveness.
- Planned and facilitated educational workshops while managing event logistics, participant engagement, and program coordination.
- Managed and coordinated more than 30 volunteers during campus-wide events, ensuring effective scheduling, organization, and operational efficiency.
- Developed communication materials and outreach campaigns to increase awareness, engagement, and participation in campus health initiatives.
- Trained and mentored peer facilitators while coordinating multiple projects in a fast-paced, collaborative environment.
Direct Support Professional Caregiver
Ardmore Inc
Akron, OH
06.2023 - 01.2026
- Maintained accurate electronic documentation of patient care, medication administration, and incident reports while ensuring HIPAA compliance, data integrity, and regulatory standards.
- Coordinated services and communication among healthcare professionals, staff, clients, and families across 15 residential homes to support efficient operations and continuity of care.
- Performed high-volume data entry, documentation review, and records management while maintaining accuracy, confidentiality, and compliance with organizational policies.
- Reviewed patient records, reports, and documentation to identify discrepancies, ensure record accuracy, and support informed care planning.
- Trained and onboarded new employees on documentation standards, compliance requirements, and organizational policies to promote consistency, accuracy, and quality of care.
Boutique Manager
Thee BLVD
Akron, OH
01.2022 - 06.2023
- Managed daily business operations by maintaining inventory records, updating pricing information, and ensuring data accuracy across retail management systems and online platforms.
- Performed high-volume data entry while maintaining product, inventory, and sales records with accuracy and consistency across multiple systems.
- Supervised, trained, and onboarded new team members on operational procedures, customer service standards, and company policies to ensure operational consistency.
- Resolved customer concerns through effective communication, critical thinking, and problem-solving while supporting efficient daily business operations.
- Streamlined operational workflows, maintained organized business records, and implemented marketing initiatives that increased customer engagement by approximately 300%
Education
Bachelor of Science - Biology Pre-Med
North Carolina A&T State University
Greensboro, NC12-2026
Skills
- Claims Support Claims Documentation Data Entry Data Integrity Quality Assurance Attention to Detail
- Records Management HIPAA Compliance Confidential Information Management Data Management Systems
- Customer Account Management Customer Service Cross-Functional Collaboration Problem Solving
- Microsoft Office Suite Microsoft Excel Google Workspace Multi-System Navigation
- Performance Tracking Time Management Organization Adaptability Strong Work Ethic
Certification
- CPR Training - 2022-Present
- Ohio Direct Support Professional Training - 2023-Present
- Ohio Certified Medication Administration Training - 2023-Present
Timeline
Special Service Representative
Safelite Solutions
06.2026 - Current
Healthy Brothers & Healthy Sister Peer
The Alvin V. Blount Jr Student Health Center
08.2024 - 01.2026
Direct Support Professional Caregiver
Ardmore Inc
06.2023 - 01.2026
Boutique Manager
Thee BLVD
01.2022 - 06.2023
Bachelor of Science - Biology Pre-Med
North Carolina A&T State University