Summary
Overview
Work History
Education
Skills
Timeline
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Paris Napper

Sheboygan

Summary

Dynamic leader with a proven track record at Nemak, enhancing team productivity and customer satisfaction through effective problem-solving and staff development. Skilled in workload management and performance coaching, I excel in strategic planning and resource optimization, significantly contributing to project success and client retention.

Team management professional with robust background in guiding teams to achieve operational goals and improve performance. Known for strong focus on collaboration and adaptability to changing needs, ensuring consistent and reliable results. Skilled in conflict resolution and strategic planning, valued for organizational and leadership qualities.

Overview

10
10
years of professional experience

Work History

Team Leader Manager

Nemak
05.2018 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.

Product Specialist

Kohler Co
02.2017 - 04.2018
  • Created and managed product accounts
  • Directed customer on product repairs
  • Shipped products internationally
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Optimized inventory management, ensuring timely availability of products for customers.
  • Researched product's technical specifications and accurately communicated information.
  • Engaged directly with key clients to gather product feedback, fostering strong relationships and repeat business.
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
  • Trained and provided coaching to [Number] junior team members.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.

Auto Accounting Specialist

CNAC
02.2015 - 01.2017
  • Managed car payments
  • Prepared payment arrangements
  • Arranged repossessions
  • Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
  • Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
  • Maintained client trust by providing timely updates on the status of their accounts and recoveries.
  • Improved client satisfaction by promptly locating and recovering collateral assets.
  • Built positive relationships with clients, resulting in repeat business for the company.
  • Enhanced company reputation through professional interactions with clients and debtors during the repossession process.

Education

High School Diploma -

Custer High School
Milwaukee, WI
06-2002

Skills

  • Customer focus
  • Workload management
  • Motivational skills
  • Influencing skills
  • Employee scheduling
  • Staff development
  • Performance coaching
  • Succession planning
  • Motivational
  • Decision-making
  • Team development
  • Staff management
  • Staff training

Timeline

Team Leader Manager

Nemak
05.2018 - Current

Product Specialist

Kohler Co
02.2017 - 04.2018

Auto Accounting Specialist

CNAC
02.2015 - 01.2017

High School Diploma -

Custer High School

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Paris Napper