Paris Neam
Greensboro,NC
Summary
Accomplished in elevating customer experiences at Ralph Lauren, I excel in conflict resolution and critical thinking, enhancing loyalty through empathetic service. My adeptness in Microsoft Excel and active listening has driven significant improvements in customer satisfaction and operational efficiency, showcasing a blend of technical and interpersonal prowess.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Ralph Lauren
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Paramount
10.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
Debt Specialist
SCA
03.2017 - 04.2020
- Utilized analytical skills to evaluate clients'' financial situations accurately, enabling tailor-made solutions for each individual case.
- Assessed credit reports and financial statements to identify potential risks and implement appropriate measures for prevention.
- Improved customer satisfaction levels by providing personalized financial advice and debt management solutions.
- Effectively managed high-stress situations involving distressed clients by exercising empathy, patience, and professionalism at all times.
- Reduced clients'' overall debt by negotiating with creditors and creating customized repayment plans.
- Managed a portfolio of clients, ensuring timely payments and maintaining excellent client relationships.
Office Administrative Assistant
Rainbow 66 Storehouse
01.2014 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School Diploma -
James B Dudley
Greensboro, NC06-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Paperwork processing
- Data collection
- Technical support
- Quality control
- Live chat support
- Order fulfillment
Timeline
Customer Service Representative
Ralph Lauren
08.2022 - Current
Customer Service Representative
Paramount
10.2020 - 10.2022
Debt Specialist
SCA
03.2017 - 04.2020
Office Administrative Assistant
Rainbow 66 Storehouse
01.2014 - 09.2017
High School Diploma -
James B Dudley
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