Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Paris Porter

Minneapolis,MN

Summary

Business Sales and Support Professional with 10 years of experience. Adept at working in fast-paced environments demanding strong organizational, leadership, and interpersonal skills. Committed to exceptional customer service and driven by challenges. Detailed-oriented and resourceful in spearheading, organizing, and completing projects; ability to multi-task effectively.

Overview

17
17
years of professional experience

Work History

Sales Support

Comcast Business
03.2016 - Current
  • Earned a reputation as a valuable and cooperative coworker by being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times, and assisting new and current staff members to become familiar with policy and operations.
  • Written and verbal communication with internal and external customers, ensuring that the order information and the solutions sold are what the customers expected.
  • Organize accounts and prioritize business needs accordingly.
  • Developed valuable professional rapport with operations managers, sales managers, and clients and set standards for service delivery, and customer relations.
  • Coordinate and able to work cross-functionally with advanced support teams, and communicate with different departments within Comcast to ensure orders process.
  • Support Business Account Executives by delegating contracts to the support teams and managing orders through completion
  • Successfully defuse conflict and negotiate solutions by providing alternatives to reconcile the customer's needs with the company's objectives.
  • Appointed lead Sales Support Coordinator for the Independence Region and made a significant impact by dramatically reducing advanced voice reject rates.
  • Appointed lead Sales Support Professional for Hospitality orders and coordinated with the Account Executives, Sales Engineers, and Technicians to ensure a superior customer experience.
  • Appointed lead Sales Support Professional to manage the Rules of Engagement Policy by assisting our local and outbound sales teams with resolving lead disputes.
  • Regional RISE Coordinator from 2021-2023.

Service Consultant

Comcast, Xfinity
09.2014 - 03.2016
  • Ensured the highest levels of customer service and satisfaction
  • Developed close and personal relationships with clients to ensure customer loyalty and retention
  • Acquired expertise in customer service and "closing the sale."
  • Provided excellent customer service to customers by answering inquiries and resolving complaints.
  • Demonstrated knowledge of company products and services, including pricing plans and features.
  • Researched billing issues for customers using CSG.

Program Coordinator

Bethel Care Center
Saint Paul, MN
04.2007 - 08.2014
  • Created quality of life plans for residents and conducted monthly meetings with families.
  • Developed and implemented program activities according to established goals and objectives.
  • Maintained up-to-date records related to program activities.
  • Organized special events for the entertainment and request from the residents.

Skills

  • Relationship Management
  • Database and Document Management
  • Case Queue Management
  • Research and Analysis
  • Troubleshooting
  • System and Procedure Review
  • Time Management
  • Customer Relations
  • Salesforce, CSG, Century and Orion proficient

Accomplishments

  • Support MVP Award - Comcast Business, 2017
  • Reject Rate Champ, Sales Support Professional - Comcast Business, 2018
  • Club North Star Award - Comcast Business, 2019, 7-time winner.
  • Best of The West Q2 - Top Sales Support Professional - Comcast Business, 2020
  • Annual Recognition - Rising Star Award - Comcast Business, 2020
  • Annual Recognition for my work with Comcast Rise - Comcast Business, 2021
  • Club North Star Award - 5 months 2022
  • Club North Star Award - 4months 2023

Timeline

Sales Support

Comcast Business
03.2016 - Current

Service Consultant

Comcast, Xfinity
09.2014 - 03.2016

Program Coordinator

Bethel Care Center
04.2007 - 08.2014

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Paris Porter