Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paris Rodriguez

Henderson,Nevada

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Member Service Agent

Molina Healthcare
11.2021 - Current
  • Provide customer support and stellar service to meet the needs of Molina Healthcare members, potential members in an empathetic and professional manner.
  • Effectively handled large volumes of Inbound phone calls from Members and documented each call as an accurately detailed case.
  • Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member.
  • Trained to handle multiple situation that Members might call for such as navigating Member information while abiding by HIPPA guidelines, ordering ID cards, searching and changing providers, handling claims, prior authorizations, RX issues and grievances.


Fulfillment Associate

Target
02.2021 - 10.2021


  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Picked and packed order items.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Prepared and organized envelopes, packages and backroom stock with correct merchandise counts.

Electronics Sales Associate

Target
10.2018 - 10.2021
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stayed up-to-date on current promotions, sales and technology trends to impart such information to customers.

Education

Associate of Applied Science - Design And Visual Communications

ITT Technical Institute
Henderson, NV

Skills

  • Customer Satisfaction
  • Microsoft Office
  • Product Knowledge
  • Customer Support
  • Adobe Systems Adobe Photoshop
  • Content Planning
  • Films and Recordings Direction
  • Consult with Clients

Timeline

Member Service Agent

Molina Healthcare
11.2021 - Current

Fulfillment Associate

Target
02.2021 - 10.2021

Electronics Sales Associate

Target
10.2018 - 10.2021

Associate of Applied Science - Design And Visual Communications

ITT Technical Institute

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Paris Rodriguez