

Sr. Payroll Specialist processing weekly and bi-weekly payroll for up to 9,500 employees across U.S. operations. Resolves tax, garnishment, levy, child support, and manual check issues while supporting multi-state compliance, W-2s, payroll tax and benefit deductions and payroll reporting. Strengthens payroll accuracy by researching system errors, coordinating payments, tax issues and tax resolutions with tax agencies, and reducing processing and tax errors.
Executed payroll management for 9,500 employees on a bi-weekly and weekly schedule. Provided complete payroll services for cannabis industry clients and their staff. Resolved year-end challenges and tax issues as the lead problem-solver. Updated knowledge on wage and tax regulations to foster client trust. Liaised with federal, state, and local tax authorities to troubleshoot issues. Analyzed client systems to rectify discrepancies, ensuring accurate payroll data. Decreased payroll errors significantly, contributing to smoother year-end processing.
Managed bi-weekly payroll operations for 3,500 employees, ensuring accuracy and timeliness. Led payroll team to provide exceptional service to both restaurant managers and corporate staff. Acted as primary contact for payroll inquiries, resolving HR-related concerns efficiently. Kept current with payroll system updates and changes in wage and tax regulations. Engaged with tax agencies at various levels to address and resolve issues promptly. Investigated client concerns and system discrepancies to maintain accurate reporting. Reduced payroll processing errors by 15% through targeted improvements.
Managed payroll processing for 50 employees consistently, increasing capacity to 600 during peak seasons. Developed strong client relationships through knowledge of payroll systems and regulatory changes. Engaged with tax agencies at all levels to address and rectify client-related concerns. Achieved a 98% accuracy rate by resolving approximately 10 payroll issues weekly.
Integrated payroll and HR functions to enhance efficiency at Quince Imaging Inc. in Sterling, VA. Achieved error-free payroll cycles through consistent, timely bi-weekly processing. Oversaw benefits enrollment and payroll analysis for 103 employees, maintaining complete audit compliance. Cut overall payroll and HR management costs by 23%.
Performed duties as senior payroll administrator for NCQA, under the supervision of AVP of administration and accounting services. Oversaw bi-weekly payroll processing, ensuring accurate and timely employee payments. Established internal controls to maintain payroll security and compliance standards. Coordinated audit activities by providing necessary documentation and support. Worked closely with accounting to resolve discrepancies in payroll records. Addressed employee payroll concerns effectively, promoting a supportive work environment. Conducted detailed payroll analysis to improve operational efficiencies.
City of Atlanta - Atlanta, GA
Sr. Payroll Specialist – 9,000 employees - July 2017 – September 2017
Executed bi-weekly payroll transactions for over 9,000 employees, ensuring accuracy through detailed analysis and timely resolution of errors while addressing employee payroll-related inquiries with exceptional customer service. Worked within a team to streamline payroll processes and improve operational efficiency. Aided in compliance monitoring of all payroll activities and regulations. Reported directly to the director of shared services, ensuring alignment with organizational goals.
Conducted regular audits to ensure compliance and strengthen internal controls over payroll processes. Achieved excellence in weekly and bi-weekly payroll operations through meticulous attention to detail. Partnered with accounting department to enhance customer service across employee population.
Educated clients on Affordable Care Act (ACA) complexities to enhance management effectiveness. Defined compliance timelines, mandated benefits, and essential deadlines for ACA execution. Worked closely with ADP’s new product line to improve operational effectiveness.
Payroll processing
Payroll tax compliance
Multi-state payroll administration
Payroll reconciliation
Garnishment administration
Benefits reconciliation
Leave of absence administration
Microsoft Office
SAP
ADP Workforce Now
Oracle HCM
MasterTax
UKG Pro
ADP SmartCompliance
PeopleSoft payroll
Banner HRIS
Payroll configuration
Tax jurisdiction setup
Wage attachment processing
Timekeeping system administration