Paris Smith
Berkeley,IL
Summary
To whom it may concern. I am submitting my resume, for an entry level position within your company. My ability to transition quickly between task, while maintaining quality job performance. In some ways I truly believe that my experience makes me a good candidate for your organization. I have excellent communication skills, positive attitude, and desire to collaborate with clients, staff and technical support. I am self starter, with the ability to multitask and prioritize my work. Very proficient in Microsoft Office programs, including Word, PowerPoint and Excel. Strong in the ability to understand recurring problems and resolve them.
I look forward to learning more about available opportunities. As well as sharing with you my experience and capabilities. Thank you for your time and considerations.
Objective: To gain a full time employment (4o hours) with benefits and upward mobility
Sincerely,
Paris V. Smith
Overview
14
14
years of professional experience
Work History
Consumer Experience Specialist II
UChicago Medicine Advent Health Medical Group
08.2022 - Current
- Registering and scheduling patients by critical demographic elements for Primary Care, Central Scheduling and Marketing
- Training new hires as a part of the nesting program
- Successfully overachieve call quality average at 90% ( goal 80%)
- Successfully achieve first call resolution FCR at average 90% ( goal is 80%)
- Successfully achieving overall satisfaction OSAT 4.7 (goal 4.5)
- Collaborate with manager and director on new initiatives and processes
- Welcoming New Hires as a part of the Lead initiative Onboarding Ambassador team.
- Presenting employee engagement activities in town hall meetings.
- Create and coordinate monthly activities in employee engagement
- Successfully achieve zero scheduling errors for ten consecutive months
- Coordinate monthly employment engagement activities for the GLR call center
- Participated and assisted in EPIC training and SLE
- Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
- Worked with internal matrix partners to triage issues and submit work requests.
- Conducted routine outreach to support understanding of policies and procedures.
Customer Service Representative
William Everett Group
03.2022 - 08.2022
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices, procedures, protocols and company services.
- Documented, detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Detailed payment options and explained price, tickets, receipt and billing details to customers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about ticket billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Helped customers locate impound vehicles
Package Handler Trainer
FedEx:Ground
03.2020 - 04.2021
- Operated pallet jacks and forklifts to move materials.
- Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.
- Accomplished production goals by working with speed and accuracy.
- Assisted in loading delivery trucks with prepared packages.
- Load and unload semi-trucks
- Lift between 5-60 lbs
- Assisted in preparation of hazardous packages
- Trained/worked in three different loading and unloading docks
Community Service Officer
Bellwood Police Department
04.2016 - 08.2019
- Answer non-emergency calls
- Transfer Emergency calls to 911 dispatch
- Assist citizen walk-ins
- Village tickets/stickers entry and payment: All tickets written by officers for speeding, wrong side/over night parking, missing plates, no seat belt, driving under the influence, unauthorized storage parking, accidents and red light tickets.
- Handle tow releases and repossession paperwork
- Run LEADS inquiries
- Keep track of all LEADS entries and cancellations provide of the village and surrounding towns
- Filing and file retrieval
- Video monitoring: Village hall, Officers and prisoners in; booking/processing, cells/holding cells
- Assist officers in booking arrestees
- Processed prisoners, including searching for weapons and drugs, advising of procedures and documenting medical and psychiatric conditions.
- Search (only women) arrestees when no female officer is on duty
- Testify in court as needed
- Performs emergency first aid and CPR as necessary
- Continuously classified and filed records to keep the system efficient and all information organized
Inventory Clerk
Ryder Logistics
11.2014 - 04.2016
- Follow warehouse guidelines to ensure safety
- Complete and maintain all shipping / receiving paperwork, in timely manner
- Update and maintain daily inventory logs
- Receive, inspect, open, assemble, disassemble and rewrap items
- Excel to keep records of incoming and outgoing items.
- Scan all items upon receiving or dispatching
- Separate, label and verify the count of incoming packages
- Locate and pull items for outgoing shipments
Loader and Unloader
UPS Freight
01.2014 - 04.2014
- Sort packages to proper belt for timely delivery
- Lift and load packages (50 lbs more or less)
- Unload trucks in timely manner
- Using handheld computer to scan all incoming and outgoing packages
Assistant Receptionist
Lane College
08.2010 - 05.2013
- Scheduled and confirmed appointments.
- Sort and deliver mail amongst the campus offices
- Communicate verbal and written to students, staff as well as clients
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Courteous, pleasant, and friendly when meeting or greeting students, staff and clients
- Ability to maintain confidentiality
- Provide support to incoming new students
- Organize and assemble campus fairs, conferences, special events and ceremonies, including the preparation and distributions or documentations.
- Organize setting up, catering and materials for special events and occasions
- File documentation in appropriate file
- Ability to adapt to changing requirements
- Maintained daily calendars, set appointments with clients and students, planned daily office events or appointments.
- Supported boss, assistants and others handling day-to-day needs and projects with good multitsking and research skills
Summer Camp Counselor
Veterans' Park District
05.2011 - 07.2012
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Ensure campers enjoy every bit of their time
- Kept recreational facilities clean, organized and ready for use
- Respond to emergencies with basic wound care and other first aid treatments
- Observed participants for signs of physical distress and stopped activity to administer care.
- Played various outdoor sports with children, teaching rules and demonstrating good sportsmanship.
- Supervised youngsters during activities to prevent injuries and accidents.
- Worked creatively with other staff to develop and carry out new themes and events for camp participants.
Education
Some College (No Degree) - Sociology
Lane College
Jackson, TNHigh School Diploma -
Proviso West High School
05.2010
Skills
- File reviews
- Confident
- Electronic monitoring
- Schedule and calendar management
- Type 50 WPM
- Skilled in: Microsoft word, Excel, Power-Point, Internet, Skillful researcher, Social Media, able to enter data at a reasonable time, proofreading
- Meeting planning
- Professional and mature
- Report writing
- Strong problem solver
- Administrative duties
- Support services
- Team Player
- People Person
- Proven Leader
Affiliations
- Chief Petty Officer N.J.R.O.T.C. 2008-2010
- President Top Teens of America
- Track and Fields 2006-2010
- Cross Country 2006-2010
- Student Counsel 2007-2009
- Softball 2007
- School Dance Team 2008
Timeline
Consumer Experience Specialist II
UChicago Medicine Advent Health Medical Group
08.2022 - Current
Customer Service Representative
William Everett Group
03.2022 - 08.2022
Package Handler Trainer
FedEx:Ground
03.2020 - 04.2021
Community Service Officer
Bellwood Police Department
04.2016 - 08.2019
Inventory Clerk
Ryder Logistics
11.2014 - 04.2016
Loader and Unloader
UPS Freight
01.2014 - 04.2014
Summer Camp Counselor
Veterans' Park District
05.2011 - 07.2012
Assistant Receptionist
Lane College
08.2010 - 05.2013
Some College (No Degree) - Sociology
Lane College
High School Diploma -
Proviso West High School
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