Paris Smith
Berkeley,IL
Summary
Detail-oriented candidate with strong communication skills and a positive attitude. Capable of multitasking and prioritizing tasks effectively. Proficient in Microsoft Office Suite, with the ability to identify and resolve recurring issues. Eager to contribute to team success and collaborate with clients and staff.
Overview
16
16
years of professional experience
Work History
Consumer Specialist II Call Representative
AdventHealth Medical Group
La Grange, Illinois
08.2022 - 06.2026
- Scheduled for Primary Care & Outpatient Services
- Assisted patients in scheduling and managing appointments to ensure timely access to care.
- Answer calls effectively and efficiently
- Resolved patient inquiries and concerns with empathy and professionalism.
- Maintained accurate patient records in the electronic health record system. ( Athena & Epic)
- Coordinated cross-department communication to improve patient care experience.
- Supported team members in training new staff on operational procedures.
- Leader of New Hire Ambassador Team ( Welcoming new hires to the company / team: Answering all questions and concerns)
- Lead Employee Engagement Team. Directed initiatives to boost employee morale and enhance workplace culture. ( Created virtual and non virtual games, events, team building interactions)
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Managed multiple projects simultaneously while meeting strict deadlines. (
- Educated patients on services and procedures available at AdventHealth Medical Group.
- Collaborated with healthcare providers to streamline patient information flow.
Call Center Representative
William Everett Group / Kyndryl
Chicago, Illinois
03.2022 - 08.2022
- Responded to incoming calls with clarity and professionalism, ensuring efficient handling of customer issues.
- Assisted customers with inquiries regarding traffic tickets, red light tickets, boots, court dates, and payment plans to ensure clear understanding and resolution.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Performed follow-up calls to ensure satisfactory resolution of customer inquiries.
- Screened and processed high volume of calls daily with call management system and web-based communications.
- Engaged with callers, confirming or clarifying information and diffusing anger to enhance customer experience.
- Updated customer accounts, addresses and contact information within call management databases.
Package Handler Trainer
Fed Ex Ground
Bedford Park, IL
03.2020 - 04.2021
- Trained new package handlers on safety procedures and equipment usage.
- Coordinated training session schedules with management to ensure timely onboarding of new hires.
- Developed training materials that clarified processes and improved employee comprehension.
- Monitored team performance and provided feedback to enhance skill development.
- Implemented best practices for package handling to reduce damage risks.
- Loaded and unloaded semi-trucks with packages, ensuring accurate delivery and inventory management.
- Lifted packages weighing between 5 to 60 pounds to assist in daily operations.
- Operated pallet jacks to efficiently transport materials within the warehouse. to move materials
- Prepared hazardous packages according to safety guidelines.
- Trained/worked in three different loading and unloading docks
Community Service Officer
Bellwood Police Department
Bellwood, Illinois
04.2016 - 08.2019
- Answer non-emergency calls
- Transfer Emergency calls to 911 dispatch
- Utilized radio communication systems to report incidents and receive instructions from dispatch personnel.
- Monitored access points at government buildings or other restricted areas.
- Maintained logs of all activities performed while on duty.
- Conducted LEADS inquiries to retrieve information on individuals and vehicles.
- Keep track of all LEADS entries and cancellations provided of the village and surrounding towns
- Processed entries and payments for village tickets and stickers issued by officers, ensuring accurate documentation of violations such as speeding and missing plates.
- Assist all citizen walk-ins
- Handle tow release and repossession paperwork
- Assist officers in booking process
- Processed prisoners by searching for weapons and drugs, advising on procedures, and documenting medical and psychiatric conditions, ensuring compliance with safety protocols.
- Conducted video monitoring for security purposes at village hall and detainee areas, maintaining oversight of offices and individuals in booking and holding cells.
- Performed emergency first aid and CPR to assist individuals in distress.
- Continuously classified and filed records to keep the system efficient and all information organized
Warehouse Inventory Clerk
Ryder Logistics
Franklin Park, Illinois
11.2014 - 04.2016
- Managed inventory levels using warehouse management systems and software.
- Recorded daily inventory levels using tracking systems.
- Complete and maintain all shipping / receiving paperwork, in a timely manner
- Separated, labeled, and verified counts of incoming packages for inventory integrity
- Organized and labeled stock for easy identification and retrieval.
- Locate and pull items for outgoing shipments
- Complete and maintain all shipping / receiving paperwork, in a timely manner
- Ensured compliance with company policies on inventory control and safety standards.
Loader and Unloader
UPS Freight
Addison, Illinois
01.2014 - 04.2014
- Lifted and loaded packages weighing up to 50 lbs to facilitate timely shipping processes.
- Unloaded materials by hand and with equipment, supporting the team in meeting work demands.
- Inspected shipments for damage prior to loading onto delivery vehicles, maintaining quality standards.
- Sorted packages by size and destination, ensuring timely processing and delivery.
- Used handheld computer to scan all incoming and outgoing packages
Assistant Receptionist
Lane College
Jackson, Tennessee
08.2010 - 05.2013
- Greeted visitors and directed them to appropriate departments.
- Scheduled and confirmed appointments
- Maintained daily calendars, set appointments with clients and students,planned daily office events or appointments.
- Delivered administrative support to team members by making copies,
sending faxes, organizing documents and rearranging schedules. - Courteous, pleasant, and friendly when meeting or greeting students, staff
and clients - Delivered administrative support to team members by making copies,sending faxes, organizing documents and rearranging schedules.
- Ensured confidentiality while handling sensitive documents and communications.
- Organize and assemble campus fairs, conferences, special events and
ceremonies, including the preparation and distributions or
documentations. - Organize setting up, catering and materials for special events and
occasions - Organize and assemble campus fairs, conferences, special events and ceremonies, including the preparation and distributions of documentations.
- Maintained daily calendars, set appointments with clients and students,
planned daily office events or appointments. - Modified work strategies to address changing needs and priorities.
Camp Counselor
Veterans Park District
Melrose Park, Illinois
05.2011 - 07.2012
- Planned engaging recreational programs to promote teamwork and social skills.
- Engaged children in arts and crafts, singing, sports activities, and games, fostering creativity and teamwork in a safe environment.
- Supervised daily camp activities and maintained a safe environment for participants.
- Monitored campers' behavior and resolved conflicts to ensure a positive atmosphere.
- Established and built relationships with campers to ease fears in new environment.
- Communicated effectively with parents regarding camper progress and concerns.
- Coordinated transportation logistics for field trips and special events to ensure timely and safe arrivals.
- Worked creatively with other staff to develop and carry out new themes
and events for camp participants. - Maintained accurate records of daily attendance, incident reports, and medical forms to support camper safety and compliance.
Education
High School Diploma -
Provios West High School
Hillside, IL05-2010
Some College (No Degree) - Business Administration And Management
Lane College
Jackson, TNSkills
- Detail-oriented
- Excellent communication
- Patient scheduling
- Call management
- Customer service
- Written communication
- Multitasking
- EPIC charting
- Electronic health records
- Problem-solving
- Team collaboration
- Microsoft office proficiency
References
- Rachel Diab Trainer & Supervisor Advent Health Medical Group : (630) 710-9722
- Kristine Janovjak Supervisor Advent Health Medical Group : ( 872) 230-6614
- Keitha Wortham Supervisor William Everett Group : (773) 750-7213
- Brady McGruder Supervisor FedEx Ground : ( 773) 243-7900
- Detective David Martin Bellwood Police Dept. : (847) 800-6690
- Dennis Epps UPS Supervisor : (708) 516-4120
- Virginia Crump (Retired) Vice President of Student Affairs : (901) 833-0834
- Vernee Greene Director of CPS School Support : (773) 456-5571
Timeline
Consumer Specialist II Call Representative
AdventHealth Medical Group
08.2022 - 06.2026
Call Center Representative
William Everett Group / Kyndryl
03.2022 - 08.2022
Package Handler Trainer
Fed Ex Ground
03.2020 - 04.2021
Community Service Officer
Bellwood Police Department
04.2016 - 08.2019
Warehouse Inventory Clerk
Ryder Logistics
11.2014 - 04.2016
Loader and Unloader
UPS Freight
01.2014 - 04.2014
Camp Counselor
Veterans Park District
05.2011 - 07.2012
Assistant Receptionist
Lane College
08.2010 - 05.2013
High School Diploma -
Provios West High School
Some College (No Degree) - Business Administration And Management
Lane College