Paris Smith
Brooklyn
Summary
Dynamic operations professional with extensive experience in operational management, dedicated to driving business performance enhancements. Proven expertise in developing and implementing process improvements while fostering a collaborative environment aligned with organizational goals. Recognized as a reliable team player with a strong focus on adaptability and achieving targeted results. Proficient in strategic planning and optimizing operational efficiency to support sustainable growth.
Overview
18
18
years of professional experience
Work History
Operations Manager
Mount Sinai West
New York, NY
11.2022 - Current
- Results-driven Operations Manager with over 8 years of experience in the hospitality industry.
- Expert in optimizing operational efficiency, enhancing patient experiences, and driving revenue growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Proficient in managing diverse teams to ensure high standards of service and compliance.
- Strong background in budget management, staff training, and performance evaluation.
- Skilled in developing and implementing cost-effective strategies to maximize profitability.
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Analyzed operational data to identify trends and drive continuous improvement initiatives.
Business Associate
Mount Sinai West
08.2017 - 11.2022
- Dynamic business associate with over five years of experience in the hospitality industry, demonstrating exceptional communication and organizational skills.
- Demonstrated success in collaborating with cross-functional teams to achieve business objectives and enhance brand reputation.
- Registrar/ assist patients with claims processing.
- Perform duties and functions that involves the use of disclosure of protected health information.
- Medical Billing & Coding
- Administrative duties include but not limited to- answering & routing calls, filing, mailing, faxing.
Security Guard
Billiards Bar & Grill
Bronx, NY
03.2015 - 12.2017
- Highly vigilant security professional with extensive experience in club environments.
- Proficient in monitoring premises to deter and detect suspicious activities and ensure safety.
- Skilled in conflict resolution and de-escalation techniques to handle disputes effectively.
- Demonstrated ability to manage crowd control during large events while maintaining a safe atmosphere.
- Experienced in providing excellent customer service to guests and patrons, enhancing their experience.
Residential Aide
Phipps Neighborhood
02.2009 - 04.2015
- Skilled in providing compassionate care and assistance to residents, fostering a safe and supportive environment.
- Proficient in crisis intervention and conflict resolution, ensuring the well-being of clients at all times.
- Strong communication skills, enabling effective interaction with residents, staff, and external service providers.
- Committed to promoting independence among residents through life skills training and personalized support.
Education
HS Diploma -
Manhattan Comprehensive Night & Day School
New York, NY01.2006
Skills
- Proficient in Microsoft Office
- Communicative
- Ability to multitask in fast paced environments with minimal direction
- Team Delegate in group settings
- Patient care
- Safety awareness
Personal Information
Title: Operations Manager
Timeline
Operations Manager
Mount Sinai West
11.2022 - Current
Business Associate
Mount Sinai West
08.2017 - 11.2022
Security Guard
Billiards Bar & Grill
03.2015 - 12.2017
Residential Aide
Phipps Neighborhood
02.2009 - 04.2015
HS Diploma -
Manhattan Comprehensive Night & Day School