Paris Starr
Covington,GA
Summary
Dynamic Customer Service Representative with proven expertise at CVS Pharmacy, excelling in conflict resolution and active listening. Recognized for enhancing customer satisfaction through empathetic complaint handling and strong product knowledge, resulting in increased loyalty. Proficient in CRM documentation and adept at managing high-stress situations while fostering positive client relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CVS Pharmacy
Remote
03.2018 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information to enhance customer understanding and satisfaction.
- Documented customer interactions in CRM system for accurate tracking.
- Collaborated with team members to ensure efficient service delivery.
- Learned company policies and procedures to support customer needs effectively.
- Handled routine transactions accurately while maintaining a positive demeanor.
- Adapted to various customer personalities to foster rapport and trust.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Science - Radiology
Georgia State University
Atlanta, GA05.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- ability to troubleshoot payments,
- proficient use of the Patient care management system insight
- Fee collection,
- Cash draw close out
- Cash draw reports
- Problem resolution
- Call center experience
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Complaint resolution
- Client relations
- Customer satisfaction measurement
- Microsoft outlook
- Call center operations
- Documentation
- Team development
Timeline
Customer Service Representative
CVS Pharmacy
03.2018 - Current
Associate of Science - Radiology
Georgia State University