Paris Thomas
Atlanta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Fanduel Group
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Delivery Driver
Amazon.Inc
01.2023 - 08.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Truck Driver
Schneider Trucking
03.2022 - 01.2023
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Bodily Injury Claims Adjuster
Insurance House Inc.
10.2017 - 03.2022
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Interviewed relevant parties to determine claim denial or settlement.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
Claims Adjuster
State Farm
06.2015 - 10.2017
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
Education
Bachelor of Arts - Psychology
University of West Georgia
Carrollton, GA04.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Safe Driving
- Dependable and reliable
- Transportation safety
Timeline
Customer Service Representative
Fanduel Group
08.2023 - Current
Delivery Driver
Amazon.Inc
01.2023 - 08.2023
Truck Driver
Schneider Trucking
03.2022 - 01.2023
Bodily Injury Claims Adjuster
Insurance House Inc.
10.2017 - 03.2022
Claims Adjuster
State Farm
06.2015 - 10.2017
Bachelor of Arts - Psychology
University of West Georgia
Similar Profiles
Russell BrassfieldRussell Brassfield
Customer Service Supervisor at Fanduel GroupCustomer Service Supervisor at Fanduel Group
Miles FeldMiles Feld
Field Producer and Camera Op at Fanduel GroupField Producer and Camera Op at Fanduel Group
Tatiana CorreaTatiana Correa
Social Engagement Specialist at Fanduel GroupSocial Engagement Specialist at Fanduel Group