Paris Thompson
Charleston,SC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
15
15
years of professional experience
Work History
Lot Coordinator
All Pro Auto Reconditioning
09.2025 - Current
Sales Associate
Mazda of South Charlotte
05.2025 - 09.2025
- Delivered exceptional customer service, fostering positive relationships and enhancing client satisfaction.
- Executed vehicle sales processes, ensuring compliance with dealership policies and procedures.
- Managed inventory levels, coordinating with team to optimize product availability and presentation.
- Trained new sales associates on dealership operations and customer engagement techniques.
Product Specialist
Stateline Maserati Alfa Romeo
09.2024 - 12.2024
- Responsible for answering questions about the products and services the dealership offers with the purpose of making customers feel welcome and supported through the car-purchasing process
- Offer assistance or direction to any customer who approach the lot and enters the car dealership
- Assist customers in making a purchase decision by asking questions and listening carefully to their responses and needs
- Work directly with our employees and customers to develop relationships and help to enhance the sales process
- Explain product performance, application, and benefits to prospective customers
- Report to the Sales Manager regarding objectives, planned activities, reviews, and analyses
Area Sales Manager
Brightspeed
03.2024 - 09.2024
- Lead, train, and mentor a team of up to 10 local door-to-door sales representatives, ensuring they have the skills and tools to meet their sales targets
- Monitor daily, weekly, and monthly performance metrics to ensure sales goals are achieved
- Provide feedback and implement strategies to drive individual and team success
- Regularly join team members in the field to observe sales techniques, provide on-the-spot coaching, and identify areas for improvement
- Execute company sales strategies within the local territory, ensuring alignment with broader company goals
- Consistently drive the team to meet and exceed monthly sales quotas for high-speed fiber internet and other telecommunication services
- Assist with recruiting and onboarding new sales representatives, ensuring that new hires are equipped with the training and resources to succeed
- Oversee the team's interactions with customers to ensure a high standard of professionalism and service
- Ensure any post-sale account management issues are handled promptly
- Provide regular reports to senior management on team performance, employee scheduling, customer feedback, and market conditions
- Suggest adjustments to sales tactics as needed
- Stay informed about competitors' activities, local market trends, and customer needs
- Adjust tactics and provide feedback to upper management as required
- Continuously assess the team's skills and provide training opportunities to enhance their selling techniques, product knowledge, and customer service abilities
- Ensure that all team members adhere to company policies and procedures, including compliance with field activity KPI standards and accurate reporting
Subject Matter Expert
All Pro Auto Reconditioning
05.2018 - 03.2024
- Liaison for all work between dealership and All-Pro
- Inspect vehicles to be repaired as they come into the dealership
- Maintain relationship with dealership management
- Properly invoice and submit all billing per All-Pro Policy
- Follow up with dealership to ensure all invoices receive a RO, PO and signature
- Researching when needed with dealership to resolve matters of communication
- Assist and communicate with transportation of cars
- Organize work to ensure it has been within company standards and time requirements
- Inspect and Audit Front Line to ensure standards and quality
- Maintain service drive sales, volume and communication
- Communicate with AM on all issues occurring at locations
- Communicate with DM on all issues occurring at locations
- Partner with AM on recruiting
- Partner with DM on recruiting
- Place initial orders for supplies and materials
- Pick up orders for supplies and materials if needed
- Ensure Key Control and other Risk Policies are being adhered to daily
- Bumper and panel painting
- Spot panel blend and clear blending
- Paint touch-up and chip repair
- Perform minor cosmetic repairs and body damage repair
- Headlight reconditioning
- Wheel Repair
- Interior/Glass Repair
- Detail
- Automotive Photographer
- Performance Management
- Travel to work at different Dealerships across the Nation
- New Location Set Up, Recruiting, and Training New Hires
- Enforce OSHA regulations and performed Safety Inspections
- Performed services and/or Managed Recon departments at various automotive brands
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Installed, configured, and monitored new system features based on user needs.
- Conducted regular reviews of operations and identified areas for improvement.
Sales Consultant
Tindol Ford Subaru ROUSH
01.2018 - 05.2018
- Strong knowledge of sales and persuasion techniques coupled with excellent knowledge of the products
- Superb communication and customer attention skills that help build rapport and persuade
- Intuition about customer desires and practical needs
- Strong knowledge about their industry and the general requirements of different customer types (commercial versus personal, for example)
- Precise written communication abilities for forming contracts and agreements
- Strong negotiation skills for managing the back and forth of a sale agreement on expensive products
- Solid experience with writing sales contracts, handling transactions and organizing sale financing
Tint, Detail, and Graphic Installation Technician
Magic One Interior Magic (Dent Wizard)
06.2016 - 12.2017
Assistant Manager
Zumiez
01.2014 - 12.2016
- Maximize personal & store sales results through selling, maintaining & covering zones
- Assist the Store Manager in maximizing sales results in the area of sales, merchandising & operations
- Execute HO product direction & make store specific product decisions to drive sales results
- Maintain personal results while training & directing the team to provide customer service
- Opening & Closing the store along with reconciling the register, markdowns, transfers, promotion set up, inventory audits and store execution audits
- Organize & present merchandise based on Zumiez merchandise techniques
- Provide customer service & prevent loss through awareness of assigned section
- Provide customer service utilizing Zumiez selling techniques
Assistant Manager/Service Champion
Taco Bell
01.2012 - 12.2014
- Product Preparation and Delivery
- Maintained Customer Relations
- Inventory Management
- Team Management
- Training and motivating team members
- Financial accountability during shifts
- Ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned
- Greeting customers in the restaurant or drive-thru
- Accurately taking and ringing up orders
- Handling payment transactions
- Preparing and storing food ingredients
- Assembling food and beverage orders
- Checking orders for accuracy before packaging
- Maintaining a clean and safe work and dining environment
- Addressing customer concerns and resolving issues
Education
Associate of Science - Collision Repair And Refinishing Technology
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
Zebulon B. Vance High School
Charlotte, NC06.2015
Skills
- Outstanding interpersonal skills
- Product demonstrations
- Sales support
- Competitive analysis
- Service upselling
- Account reconciliation
- Relationship building and management
- Business development
- Goals and performance
- Team development
- Profit maximization
Timeline
Lot Coordinator
All Pro Auto Reconditioning
09.2025 - Current
Sales Associate
Mazda of South Charlotte
05.2025 - 09.2025
Product Specialist
Stateline Maserati Alfa Romeo
09.2024 - 12.2024
Area Sales Manager
Brightspeed
03.2024 - 09.2024
Subject Matter Expert
All Pro Auto Reconditioning
05.2018 - 03.2024
Sales Consultant
Tindol Ford Subaru ROUSH
01.2018 - 05.2018
Tint, Detail, and Graphic Installation Technician
Magic One Interior Magic (Dent Wizard)
06.2016 - 12.2017
Assistant Manager
Zumiez
01.2014 - 12.2016
Assistant Manager/Service Champion
Taco Bell
01.2012 - 12.2014
High School Diploma -
Zebulon B. Vance High School
Associate of Science - Collision Repair And Refinishing Technology
Central Piedmont Community College