Paris Wells
1255 S Bryne Road Apt B-113,Toledo OH
Summary
Experienced technician with a strong background in troubleshooting and mechanical knowledge, focusing on on-site installations. Expertise in diagnosing low voltage electrical systems and soldering, contributing to high-quality service delivery. Proficient in Microsoft Office for effective documentation and communication. Dedicated to maintenance protocols and hardware-software integration, enhancing reliability in field operations.
Overview
12
12
years of professional experience
Work History
Copier Service Technician
Mavericks Office Solutions Inc.
09.2024 - Current
- Maintained optimal performance of copier equipment through regular maintenance and repairs.
- Diagnosed and repaired a range of copier and multifunction printer models at customer locations.
- Resolved issues in computers, office machines, and automated teller machines efficiently.
Office Systems Associate 2
Konica Minolta Business Solutions
10.2022 - 09.2024
- Executes comprehensive on-site maintenance and repairs for assigned projects, encompassing technical diagnostics, break-fix resolutions, and installations.
Field Service Engineer
Arrow International, Inc.
03.2022 - 10.2022
- Performed preventative maintenance on electronic gaming equipment, resolving software and hardware issues at customer sites.
- Facilitated full on-site installations and provided support for Arrow equipment configuration and programming.
Slot Technician
Hollywood Casino
08.2015 - 06.2022
- Served as a reliable Slot Technician at Hollywood Casino for seven years.
- Effectively diagnosed and resolved hardware and software issues.
- Performed regular preventative maintenance on electronic devices.
- Used analytical skills to troubleshoot and repair malfunctions promptly.
- Contributed to the casinos reputation for high-quality gaming experience.
Field Service Representative
Xerox MT Business Technologies
09.2021 - 03.2022
- Conducted on-site installations and repairs for Xerox MT Business Technologies.
- Employed technical expertise to troubleshoot software and hardware problems.
- Developed and executed proactive maintenance strategies for optimal service delivery.
- Enhanced system reliability through targeted problem-solving efforts.
- Contributed to growth by maintaining uninterrupted system operations.
CALL CENTER REPRESENTATIVE
MaritzCX
07.2013 - 08.2015
- Oversaw customer experience surveys to gather actionable insights for Bank of America.
- Collaborated with teams to elevate customer service standards.
- Resolved customer concerns promptly to improve satisfaction levels.
Education
Associate of Arts - Commercial Arts
Owens Community College
Perrysburg, OH12.2015
Skills
- Repair and installation services
- Technical communication
- Electrical diagnostics
- Customer education
Timeline
Copier Service Technician
Mavericks Office Solutions Inc.
09.2024 - Current
Office Systems Associate 2
Konica Minolta Business Solutions
10.2022 - 09.2024
Field Service Engineer
Arrow International, Inc.
03.2022 - 10.2022
Field Service Representative
Xerox MT Business Technologies
09.2021 - 03.2022
Slot Technician
Hollywood Casino
08.2015 - 06.2022
CALL CENTER REPRESENTATIVE
MaritzCX
07.2013 - 08.2015
Associate of Arts - Commercial Arts
Owens Community College