Paris White

• Consulted with customers to identify needs and recommend internet, cable, and mobile phone solutions tailored to their lifestyle and budget
• Sold wireless devices, service plans, internet packages, and cable bundles in a fast-paced retail environment
• Consistently met or exceeded monthly sales goals for new activations, upgrades, and add-on services.
• Maintained accurate customer accounts, contracts, and transactions using point-of-sale and CRM systems
• Resolved customer concerns related to billing, service issues, and technical support with professionalism.

• Managed and updated the customer loyalty program.
• Created, edited, and altered customer services strategies and procedures in an agile manner to best deliver a satisfying experience for all store customers.
• Assessed delivery procedures.
• Trained and mentored employees on communication standards and customer service procedures.

• Supervised customer service operations in a fast-paced call center environment.
• Answered and directed calls while ensuring timely responses to customer inquiries.
• Assisted with administrative tasks, reporting, and workflow coordination.
• Maintained accurate records and ensured compliance with company procedures.

• Effectively supervised day-to-day front end operations of a busy customer service department.
• Fulfilled and exceeded customer satisfaction goals in a consistent manner.
• Assisted store guests with all client concerns; including returns, replacements, refunds, & service warranties.

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• Handled returns, exchanges, and customer concerns efficiently and professionally.
• Supported onboarding and training of new team members.
• Maintained organized records and work areas to support daily operations.