Paris Ziza
Dallas
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Reservations Agent
The Joule Dallas
Dallas
08.2025 - Current
- Managed customer reservations through online booking systems to ensure accuracy and efficiency.
- Handled customer inquiries regarding accommodations, availability, and services.
- Provided precise information on rates, availability, and policies to guests.
- Resolved guest complaints with professionalism and empathy, ensuring satisfaction.
- Assisted customers with special needs or requests, including upgrades and late check-outs.
- Responded promptly to inbound calls and addressed inquiries about reservations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Front Desk Agent
Marriott
Denton
03.2024 - 12.2024
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Answered phone calls promptly, providing information and resolving inquiries.
- Maintained inventory of front desk supplies and ordered items.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Maintained cleanliness of lobby area at all times.
- Managed cash drawer responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
Infant Caregiver
Children's Light House
Denton
10.2023 - 03.2024
- Provided nurturing care to infants in a safe and supportive environment.
- Assisted with feeding, diapering, and comforting infants as needed.
- Maintained cleanliness of play areas and infant sleeping spaces daily.
- Implemented safety protocols to protect infants during daily activities.
- Collaborated with team members to ensure consistent care practices.
- Communicated effectively with parents about infant routines and needs.
- Engaged infants in age-appropriate activities to support early development.
- Observed and documented infant behavior for developmental assessments.
- Attended professional training sessions on early childhood education topics such as nutrition, first aid.
- Organized activities such as games, music and reading to stimulate development of infants.
- Changed diapers regularly throughout the day while also providing comfort during diaper changes.
- Cooperated with other staff members when organizing special events such as birthday parties for the children.
- Supported active playtime both indoors and outdoors by setting up play areas with age-appropriate toys.
Assistant Store Manager
Lovisa
Tyler
03.2023 - 09.2023
- Coordinated daily store operations and staff activities to ensure smooth functioning.
- Trained new team members on customer service and sales techniques.
- Maintained visual merchandising standards to enhance product displays.
- Supported the implementation of promotional campaigns and sales initiatives.
- Handled inventory management and stock replenishment processes.
- Analyzed sales performance to pinpoint areas for improvement and enhance overall store results.
- Fostered a positive team environment to enhance employee engagement and morale.
- Ensured compliance with company policies and procedures during store operations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints through active listening, documenting issues, and providing tailored solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained inventory by checking merchandise to determine levels.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Education
High School Diploma -
Martin High School
Arlington06-2022
Some College (No Degree) -
Tyler Junior College
Troup, TXSkills
- Reservation management
- Front desk operations
- Problem solving
- Active listening
- Attention to detail
- Customer engagement
- Multitasking
- Networking
Languages
French
Limited
Certification
- first aid and cpr
- food handlers
Timeline
Reservations Agent
The Joule Dallas
08.2025 - Current
Front Desk Agent
Marriott
03.2024 - 12.2024
Infant Caregiver
Children's Light House
10.2023 - 03.2024
Assistant Store Manager
Lovisa
03.2023 - 09.2023
High School Diploma -
Martin High School
Some College (No Degree) -
Tyler Junior College