Parish Allen
Dunkin Donuts
Peoria,IL
Summary
Dynamic General Manager with a proven track record at Dunkin Donuts, driving operational excellence and enhancing customer satisfaction. Expert in leadership and team building, I implemented innovative strategies that boosted sales and improved efficiency. Adept at training and coaching, I fostered a high-performing team culture while maintaining strict financial controls.
Work History
General Manager
- Directed daily store operations, ensuring smooth service, product availability, and team coordination.
- Managed hiring, onboarding, and training to build reliable frontline staff.
- Scheduled labor to balance coverage, productivity, and customer demand.
- Monitored inventory levels and ordered supplies to prevent shortages and waste.
- Enforced food safety, cleanliness, and sanitation standards throughout shifts.
- Resolved customer concerns promptly to maintain service quality and guest satisfaction.
- Supervised cash handling and register accuracy to support financial controls.
- Reviewed sales and operational performance to improve efficiency and store results.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
- Legal Studies
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Staff management
Customer relations
Training and development
Relationship building
Timeline
General Manager
Dunkin Donuts
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Lake Land College
from Legal Studies
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