Pariss Moore
Orlando
Summary
Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
P4 Clinical
04.2022 - 02.2025
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
Customer Service Representative
Quest Diagnostics
05.2019 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Reviewed lab test for corrections and forwarded to doctor on shift
- Maintained accurate record keeping
Education
Bachelor of Science - Biology
New Jersey City University
Jersey City, NJHigh School Diploma -
M.E.T.S Charter School
Jersey City, NJ05-2019
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Filing and data archiving
- Office administration
- Data processing
- Document processing
- Word processing
Timeline
Data Entry Clerk
P4 Clinical
04.2022 - 02.2025
Customer Service Representative
Quest Diagnostics
05.2019 - 03.2022
Bachelor of Science - Biology
New Jersey City University
High School Diploma -
M.E.T.S Charter School
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