PARIYA POOCHAROEN
Fairfax,VA
Summary
Seasoned Operations Manager and talented leader with 5+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach.
Overview
15
15
years of professional experience
Work History
Operation Manager
Akai Tori Vienna LLC
01.2023 - 02.2024
- Oversee the overall operations and performance of a restaurant
- Responsibilities include providing effective leadership to the restaurant staff, recruiting and managing restaurant staff, maintaining standards of customer service, managing budgetary aspects of the restaurant, overseeing inventory levels, collaborating with the kitchen to plan and update the menu, ensuring food quality and service meet established standards, adhering to health and safety regulations, assisting in developing and implementing marketing strategies, supervising maintenance of the restaurant premises, working towards achieving sales targets, maintaining effective communication, addressing issues and challenges, staying informed about industry trends, and organizing and coordinating events or promotions.
Assistant Manager
Baan Siam
11.2020 - 07.2023
- Proficient in calculating future kitchenware and equipment needs, managing supplier relationships, processing payroll, organizing supplier invoices, maintaining sales records, coordinating communication between Front-of-House and Back-of-House staff, supervising FOH staff, preparing shift schedules, training new staff, monitoring compliance with safety and hygiene regulations, gathering guest feedback, recommending and implementing improvements, and ensuring smooth restaurant operations.
Operations Administrative Assistant
Intelligent Office
01.2022 - 10.2022
- Greet and assist visitors, manage phones, handle mail distribution, coordinate clients of clients, manage scheduling for conference rooms and event spaces, perform various administrative duties, and provide outstanding customer service.
Hostess
Kizuna Sushi and Ramen
01.2021 - 04.2022
- Warmly greet customers, assist with reservations, guide guests to tables, answer phones, provide wait time estimates, offer menus, optimize seating arrangements, handle phone calls for takeaway food orders, and ensure a seamless dining experience.
Business Partner
Okibowl Incorporation
06.2018 - 04.2020
- Team up to build a strong organizational structure, set strategy and direction, define roles, hire and lead the executive team, implement plans, manage tools and equipment, launch marketing plans, maintain customer expectations and satisfaction, manage product implementation and onboarding, review and report on financial data and performance, build workflows and processes, and record daily sales and payroll.
Food Server
Baan Siam Restaurant
10.2014 - 06.2018
- Greet customers, take food and drink orders, give recommendations and suggestions, maintain customer expectations and satisfaction, provide excellent customer service, and record and report daily tips and sales.
Productive and Industrial Engineer
NMB-Minebea Thai Ltd.
04.2009 - 09.2010
- Plan and coordinate production engineering processes, develop process improvements, develop operational strategies, establish safety procedures, provide engineering support, perform engineering analysis, evaluate production activities, implement cost-reduction initiatives, develop operating instructions and equipment specifications, develop best practices, investigate problems and analyze root causes.
Education
Certification - Data Analyst and Visualization
The George Washington University
Washington, DC09.2020
Certificate - Professional Web Design
Tysons Institute AWS Training
Vienna, VA05.2017
MBA - Logistics and Supply Chain Management
Virginia International University
Fairfax, VA05.2013
Bachelor of Engineering - Industrial Engineering
Thammasat University
Bangkok, Thailand12.2010
Skills
- Business Development
- Restaurant Management
- Food & Beverage
- Information Technology
- Vendor management
- Inventory Management
- Payroll management
- Account Receivable / Payable
- Bookkeeping
- SQL
- Agile
- Customer service
- Communication skills
- Leadership
- Supervising experience
- Decision Making
- Problem Solving
- Analytical Skills
- Time management
Websites
Accomplishments
- Received the "Customer Hero Award" which highlights exceptional service, as a hero in the eyes of customers and their peers. - Server - October 2017 - Baan Siam
- Received "Innovative Ambassador Rookie" which acknowledges technical skills, productivity, and ability to represent the company's innovative spirit through outstanding customer service.
Timeline
Operation Manager
Akai Tori Vienna LLC
01.2023 - 02.2024
Operations Administrative Assistant
Intelligent Office
01.2022 - 10.2022
Hostess
Kizuna Sushi and Ramen
01.2021 - 04.2022
Assistant Manager
Baan Siam
11.2020 - 07.2023
Business Partner
Okibowl Incorporation
06.2018 - 04.2020
Food Server
Baan Siam Restaurant
10.2014 - 06.2018
Productive and Industrial Engineer
NMB-Minebea Thai Ltd.
04.2009 - 09.2010
Certification - Data Analyst and Visualization
The George Washington University
Certificate - Professional Web Design
Tysons Institute AWS Training
MBA - Logistics and Supply Chain Management
Virginia International University
Bachelor of Engineering - Industrial Engineering
Thammasat University
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