Parker Dodson
Chicago,IL
Summary
A seasoned sales professional with over a decade of experience in a multitude of industries. A customer service focused individual with an acute attention to detail and the ability to work well in a group setting or solo. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
High Ticket Sales Manager
Kevin Harrington Enterprises
04.2024 - 10.2024
- Promoted company values through exceptional interpersonal skills while interacting with diverse clientele daily.
- Consistently met or exceeded sales targets through exceptional customer service and attention to detail.
- Increased overall sales revenue by 25% implementing effective sales strategies and building strong client relationships.
- Worked directly with multiple departments in order to facilitate new client onboarding.
- Responsible for ensuring client satisfaction to the highest standard at all off site high end events.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Managed a robust CRM system that allowed for accurate tracking of customer interactions, leading to more informed decision-making throughout the entire sales process.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to increase sales opportunities.
- Exceeded sales quotas by 28% and increased profitability through effective sales strategy and business planning.
Sommelier
Mastro's Steakhouse
08.2016 - 10.2024
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
- Coordinated wine selection and restocking for cellar with over 600+ bottles.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
- Increased wine sales by 30% effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Organized exclusive wine tastings and events for VIP clients, fostering strong relationships and repeat business, leading to an increase of 12% new business from events.
- Effectively communicated across many different departments ensuring guest satisfaction and increased business and sales.
Sommelier/Wine Director
Vivo Italian
05.2012 - 07.2016
- Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
- Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
Education
Bachelor of Arts - History
University of Southern California
Los Angeles, CA06-2001
Skills
- Revenue generation
- Customer engagement
- Client relations
- Budget management
- Sales training
- Customer satisfaction
- Client acquisition
- Account management
- GoHighLevel
- Highly Proficient in Microsoft Word, Excel and PowerPoint
- Well versed in Aloha and Avero point of sale and reporting systems
Certification
- Certified Sommelier
- ServSafe Alcohol Certification - National Restaurant Association
Languages
Spanish
Professional Working
Timeline
High Ticket Sales Manager
Kevin Harrington Enterprises
04.2024 - 10.2024
Sommelier
Mastro's Steakhouse
08.2016 - 10.2024
Sommelier/Wine Director
Vivo Italian
05.2012 - 07.2016
- Certified Sommelier
- ServSafe Alcohol Certification - National Restaurant Association
Bachelor of Arts - History
University of Southern California
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