Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Parker Hashem

Odessa,TX

Overview

22
22
years of professional experience

Work History

Owner/Operator

Cleaning Services Residential/Commercial
Odessa, TX
01.2012 - Current
  • Managed daily operations and ensured smooth workflow in the business.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Negotiated contracts with clients for products or services rendered by the company.

Customer Service Manager

Bed Bath & Beyond
Midland, Texas
10.2003 - 06.2011
  • Managed customer service team to enhance overall service quality.
  • Developed training programs to improve staff skills and knowledge.
  • Oversaw complaint resolution process to ensure customer satisfaction.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.

Education

GED -

Simi Valley Adult Education
Simi Valley, CA
06-2002

Skills

  • Business management
  • Strategic planning
  • Budgetary control
  • Contract negotiation
  • Workflow optimization
  • Customer relationship management
  • Team leadership
  • Conflict resolution
  • Time management

Languages

English
Native/ Bilingual
French
Limited

Accomplishments

  • Events Chair MCT
  • School District Volunteer

Affiliations

  • Actor in Community Theater
  • Health & Fitness
  • Pet sitting/Walking
  • Dog training
  • Event Planning

References

References available upon request.

Timeline

Owner/Operator

Cleaning Services Residential/Commercial
01.2012 - Current

Customer Service Manager

Bed Bath & Beyond
10.2003 - 06.2011

GED -

Simi Valley Adult Education

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Parker Hashem