Parker Miller
Bettendorf
Summary
I would be a good Addition to the agency with experience as well as being ready to contribute effectively. Background in maintaining public safety, and conducting procedures. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, community engagement, and emergency response.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
Foundation Building Materials LLC
Peoria, IL
11.2025 - Current
- Developed strong relationships with clients to drive repeat business and enhance customer loyalty.
- Collaborated with marketing team to align sales strategies with promotional campaigns.
- Managed CRM system to track leads, opportunities, and client interactions effectively.
- Implemented process improvements that streamlined operations and increased overall efficiency.
- Answered customer questions regarding products, prices, and availability and overall inquiries.
- Determined needs, delivered solutions, and overcame objections.
- Provided excellent service to all customers no matter the circumstances.
- Managed inbound inquiries, ensuring timely responses and high customer satisfaction.
- Trained new team members on systems, processes, and best practices in customer service.
Firefighter
LeClaire Fire and Rescue
LeClaire, Iowa
03.2023 - Current
- Learned to create relations with people as well as those on my crew and built a great team and family.
- Helped to make people comfortable in some of the most uncomfortable situations.
- Attend weekly meeting to review policies and protocol, as well as review those items.
- Maintaining a positive attitude during a stress filled time or environment.
- Constant training to learn new things and better myself.
- Responded to emergency calls, ensuring rapid and effective action in firefighting and rescue operations.
- Conducted fire prevention inspections, identifying hazards and recommending corrective measures to enhance community safety.
- Operated firefighting equipment and tools, maintaining readiness for immediate deployment during emergencies.
- Collaborated with team members during drills, fostering a culture of teamwork and improving operational efficiency.
- Developed and implemented training exercises, increasing overall proficiency in emergency response among personnel.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
Customer Service Associate
Lowe's Home Improvement
Bettendorf, IA
01.2023 - Current
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Maintained a clean and clear workspace environment.
- Created customer relations and helped them to ensure they come back for more business.
- Help customer comfortability and safety.
- Trained and taught new hires and coworkers to further their knowledge for on the job.
- Lead a team to help ensure a fluid work area as well as enjoy their job and want to be there.
Concessions Shift Lead
TBK Sports Complex
Bettendorf, IA
11.2021 - 06.2023
- Maintained proper storage areas and display locations for customers to see and be available to.
- Processed cash and digital payments for concession stand items, providing proper change and receipts.
- Maintained a clean and workspace and environment to ensure efficiency in busy periods.
- Demonstrated strong leadership abilities by delegating tasks, providing guidance and support to staff when problems arose, whether they simply did not know or needed assistance.
- Performed many and various opening and closing tasks.
- Resolved customer complaints in a timely matter utilizing problem-solving techniques
- Trained new hires on policies, procedures and necessities relating to the workplace.
Education
N/A - Social Work
St. Ambrose University
Davenport, IA05-2023
Diploma - undefined
Bettendorf High School
Bettendorf, IA05.2022
No Degree - EMS
University of Iowa
Iowa City, IA06-2023
Skills
- Leadership/Management
- Teamwork
- Cleanliness
- Friendliness
- Empathetic
- Patience
- Teachable
- Time Management
- EMS operations
- EMS dispatch
- Communications systems
- Electronic Systems Operation
- Emergency response
- Medical response
- Fitness and agility
- Vehicle extrication
- Emergency medical treatment
- Community relations
- Search and rescue techniques
LANGUAGE
English - Native
Timeline
Inside Sales Representative
Foundation Building Materials LLC
11.2025 - Current
Firefighter
LeClaire Fire and Rescue
03.2023 - Current
Customer Service Associate
Lowe's Home Improvement
01.2023 - Current
Concessions Shift Lead
TBK Sports Complex
11.2021 - 06.2023
Diploma - undefined
Bettendorf High School
N/A - Social Work
St. Ambrose University
No Degree - EMS
University of Iowa