Effectively assisted customers with inquiries, product recommendations and ensured positive shopping experiences
Skilled in handling cash transactions, managing customer complaints, and maintaining a clean and organized work environment
Demonstrated strong communication and interpersonal abilities, contributing to a welcoming atmosphere for patrons
Collaborated with team members to achieve departmental goals and uphold Publix's commitment to customer satisfaction.
Lead Valet
ABM Industries
11.2022 - 08.2023
Demonstrated leadership skills in coordinating a team of valet attendants, optimizing parking efficiency, and ensuring a seamless and positive experience for patrons
Proactive in resolving issues, implementing standard operating procedures, and maintaining a strong focus on customer satisfaction
Possessed excellent communication, organizational, and multitasking abilities to uphold the highest standards in valet services.
Solar Development Advisor
PowerHome Solar/PinkEnergy
05.2021 - 05.2022
Proficient in utilizing advanced appointment scheduling tools to efficiently manage and optimize the solar representative's calendar
Demonstrated ability to coordinate and prioritize appointments, ensuring optimal time utilization for client meetings, consultations, and site assessments
Streamlined communication processes to enhance team collaboration and maximize productivity in a fast-paced solar sales environment.
Social Media Marketing
Innovative Mortgages
06.2019 - 09.2020
Proven track record of leveraging platforms such as Facebook, Instagram, and LinkedIn to create compelling content, foster community engagement, and ultimately increase client acquisition for mortgage services
Strong analytical skills and proficiency in data-driven decision-making to optimize campaign performance
Adept at staying current with industry trends and adapting strategies to maximize the impact of social media efforts for a mortgage broker.
Amateur Travel Basketball (Team Captain, Assistant Coach after High School)
Team Under Pressure
04.2017 - 08.2020
Demonstrated exceptional leadership by effectively coordinating team activities, fostering a positive and motivating atmosphere, and serving as a liaison between players and coaching staff
Played a pivotal role in enhancing team cohesion, communication, and discipline, contributing to our collective success on and off the court
This experience honed my ability to inspire and unite diverse individuals towards common goals, highlighting my leadership and teamwork skills in a dynamic, competitive environment.
Restaurant Staff
Sweet Tomatoes
04.2017 - 04.2019
Contributed to the overall success of the establishment by performing a variety of tasks to ensure a positive dining experience for guests
Responsibilities included maintaining a clean and organized dining area, assisting with food preparation, replenishing buffet stations, and providing excellent customer service
Additionally worked collaboratively with fellow team members to uphold the high standards of Sweet Tomatoes and create a welcoming atmosphere for patrons.
Education
Bachelor of Science - Marketing (Sports Concentration)
University of South Florida
Tampa, Florida
05.2024
Associate in Arts - Marketing
St. Petersburg College
Tarpon Springs, Florida
05.2021
Skills
Appointment Scheduling
Sales Closing
Customer Relations
Product Sales
Microsoft Excel
Professional Telephone Demeanor
Customer Support
Interests And Skills - Hobbies
reading, playing and watching basketball, weightlifting, swimming, music enthusiast
Certification
Florida 2-15 Life, Health, and Variable Annuity Agent License Certification
Timeline
Lead Valet
ABM Industries
11.2022 - 08.2023
Solar Development Advisor
PowerHome Solar/PinkEnergy
05.2021 - 05.2022
Customer Service Staff
Publix Supermarkets
09.2020 - Current
Social Media Marketing
Innovative Mortgages
06.2019 - 09.2020
Amateur Travel Basketball (Team Captain, Assistant Coach after High School)
Team Under Pressure
04.2017 - 08.2020
Restaurant Staff
Sweet Tomatoes
04.2017 - 04.2019
Bachelor of Science - Marketing (Sports Concentration)