Helen Aguilera Ramirez
Miami,USA
Summary
Aspiring nursing student poised to begin a Bachelor of Science in Nursing program in Spring 2026, driven by a deep passion for patient care, public health, and serving diverse communities. Over three years of customer service experience has cultivated a strong foundation in teamwork, empathy, and responsibility. Eager to secure an entry-level position within a hospital or clinic to gain practical experience while actively contributing to quality patient care. Committed to making a positive impact in the healthcare field through dedication and compassionate service.
Overview
3
3
years of professional experience
Work History
Customer Service Staff
Publix Supermarkets Store
05.2022 - Current
- Deliver excellent service to customers with professionalism and care.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Retained customers through exceptional problem-solving skills, demonstrating genuine care for their concerns.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
Education
Bachelor’s Degree - Nursing
Keiser University
Miami, FL04-2027
No Degree - General Studies Toward Nursing Program
Miami Dade College
Miami, FL04-2025
No Degree - Advanced English
Miami Dade College
Miami, FL12-2023
High School Diploma - undefined
Miami Coral Park High School Adult Education
Miami, FL05.2022
Skills
- Customer Relations with Empathy and Active Listening
- Microsoft Word
- Appointment scheduling
- Awareness of healthcare ethical standards
- Multitasking in Busy Environments
- Fluent in English and Spanish
- Problem-solving
- Microsoft Excel
Accomplishments
- Phi Theta Kappa Honor Society 2024-Present
- Dean's List, Miami Dade College, 2022-2025
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Staff
Publix Supermarkets Store
05.2022 - Current
High School Diploma - undefined
Miami Coral Park High School Adult Education
Bachelor’s Degree - Nursing
Keiser University
No Degree - General Studies Toward Nursing Program
Miami Dade College
No Degree - Advanced English
Miami Dade College
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