Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
14
14
years of professional experience
Work History
Small Business Co-Owner
Encounter Hat Co.
Denver, CO
01.2016 - Current
Promoted business via social media to generate leads and maximize brand identity.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Devised processes to boost long-term business success and increase profit levels.
Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Frequently studied market to keep abreast of new industry trends.
Determined best courses of action for company based on regional market trends and demands.
Coached and mentored employees through effective recruitment, hiring and goal setting methods.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Trained new employees on proper protocols and customer service standards.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Salesman
The Cow Lot
Wheat Ridge, CO
01.2016 - Current
Promoted and up-sold products and services to meet needs of customers.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Upheld high standards of customer service by promoting and upselling new products and services.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Increased sales by offering advice on purchases and promoting additional products.
Trained and mentored new sales representatives.
Retained excellent client satisfaction ratings through outstanding service delivery.
Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Implemented brand marketing and sales campaigns.
Delivery Driver
Applejack Wine & Spirits
Wheat Ridge, CO
01.2017 - 01.2018
Completed on-time deliveries by choosing best and most efficient routes.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Delivered packages to customer doorsteps and business offices.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Loaded truck and properly secured items to prevent damage for deliveries.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Fostered positive working relationships with regular customers.
Overseas Semi Pro Football Player
Milano Rhinos
Milan, Italy
01.2015 - 08.2015
Played defense at the safety position. We were a successful team in a competitive and demanding environment. Only two americans were allowed on each team.
Encouraged younger players in american football through effective mentoring and improved outcomes on field.
Volunteered for charitable events and supported positive public team image.
Interacted professionally with press, fans and members of other teams to maintain positive public image of team.
Also learned a lot about fashion, history and in a foreign country
Resolved problems, improved operations and provided exceptional service
Education
Bachelor of Arts - Communication Studies
University of Colorado At Boulder
Boulder, CO
05.2013
Skills
Social media expert
Built 500K on TikToks, Instagrams, etc for several companies
Sales Tracking
Focus and Follow-Through
Administrative Management
Health Information Policy and Procedure Development