Parker Orozco
Fort Worth
Summary
Police Communication Specialist with 8+ years in public safety and emergency dispatching, showcasing proficiency in NCIC data entry, critical thinking, and emergency protocols. Demonstrates exceptional communication and multitasking skills, ensuring rapid and accurate response in high-pressure situations. Adept at enhancing inter-agency operations and improving overall safety through innovative protocols and real-time coordination.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Police Communication Specialist
BNSF Railway
03.2022 - Current
- Coordinate train-related emergency notifications, boosting response times across 28 states.
- Confirm wanted suspects and stolen vehicles, ensuring precise NCIC data entry.
- Facilitate real-time emergency communication, enhancing efficiency and safety.
- Monitor security footage to identify threats, ensuring safety at all rail yard locations.
- Handle 150+ daily calls, providing critical support to citizens and law enforcement agencies.
- Provide continuous support to law enforcement agencies, train dispatchers, BNSF Special Agents and other BNSF departments enhancing overall public safety through efficient communication.
- Provide ongoing training and support to team members, improving overall team performance and communication.
- Streamline security badge activation processes, improving access control efficiency across multiple departments.
Dispatcher Team Lead
American Medical Response
09.2020 - 02.2022
- 911 emergency medical call taker / Emergency EMS dispatcher
- Managed non-emergent hospital transfers, optimizing patient flow and reducing wait times.
- Coordinated with Fire, Police, and EMS to enhance inter-agency communication.
- Created detailed logs for emergency calls, improving data accuracy and resource allocation.
- Led team in emergency dispatch, ensuring rapid response and departmental coordination.
- Answered calls cordially, addressing concerns and questions effectively.
Billing Clerk
Vandergriff Acura
05.2019 - 08.2020
- Managed vehicle trade payoffs and billing, maintaining precise financial records.
- Trained in inventory management and vehicle invoicing, eager to apply skills to optimize operations.
- Handled incentive management and general ledger posting, ensuring compliance and accuracy while working closely with finance team.
- Conducted daily banking deposits and issued/received checks, ensuring meticulous financial record-keeping and timely transactions.
Warranty/Cancellation Administrator
Grubbs Infiniti/Infiniti of San Antonio
09.2018 - 05.2019
- Led the administration of cancellation refund checks, ensuring timely and accurate disbursements, resulting in zero discrepancies.
- Coordinated with finance team to reconcile aftermarket monthly statements, improving financial accuracy and transparency.
- Analyzed and adjusted journal entries to maintain precise financial records, supporting informed decision-making.
- Efficiently managed daily deposits and billing, contributing to smooth financial operations and improved cash flow management.
- Streamlined warranty cancellations and remittances, enhancing operational efficiency and customer satisfaction.
- Reconciled floorplans and daily bank deposits, ensuring financial accuracy and integrity.
- Processed loaner vehicles and assisted with part-time billing, enhancing operational efficiency.
- Conducted monthly reconciliation of aftermarket and reserve statements with 100% accuracy.
- Prepared detailed financial reports, ensuring compliance with company standards.
- Ensured compliance with financial regulations, mitigating risks and safeguarding company assets.
- Coordinated with various departments to facilitate seamless communication and operational efficiency.
Administrative Assistant
Vandergriff Chevrolet
03.2016 - 09.2018
- Reconciled floorplans and daily bank deposits, ensuring financial accuracy and integrity.
- Processed loaner vehicles and assisted with part-time billing, enhancing operational efficiency.
- Conducted monthly reconciliation of aftermarket and reserve statements with 100% accuracy.
- Prepared detailed financial reports, ensuring compliance with company standards.
- Ensured compliance with financial regulations, mitigating risks and safeguarding company assets.
- Coordinated with various departments to facilitate seamless communication and operational efficiency.
Education
Associates of Arts -
Tarrant County College
05.2018
General studies -
Arlington High School
06.2016
Skills
- Analytics and reporting
- Internal communications
- Typing proficiency
- Customer relations
- Analytical
- Critical thinking
- Written communication
- Dispatching procedures
- System monitoring
- Map reading
- Radio communication
- Information gathering
- Emergency protocols
- Documentation
Certification
- TCOLE certification, Texas Commission of Law Enforcement, 07/22, Present
- Full access certification, NCIC/TCIC, 07/22, Present
- CJIS certified, Criminal Justice Information System, 03/22, Present
- CPR Certified, American Red Cross, 08/23, Present
- IS-100 Introduction to Incident Command System, FEMA, 09/20, Present
- IS-144 Telecommunicators Emergency Response Taskforce (TERT), FEMA, 02/21, Present
- IS-200 Basic Incident Command System for Initial Response, FEMA, 09/20, Present
- IS-242 Effective Communication, FEMA, 04/21, Present
- IS-360 Preparing for Mass Casualty Incident, FEMA, 04/21, Present
- IS-700 Into to NIMS, FEMA, 11/20, Present
- IS-703 NIMS Resource Management, FEMA, 06/21, Present
- IS-800 National Response Framework, FEMA, 12/20, Present
- IS-907 Active Shooter, FEMA, 05/21, Present
- IS-951 DHS Radio Interoperability, FEMA, 05/21, Present
Timeline
Police Communication Specialist
BNSF Railway
03.2022 - Current
Dispatcher Team Lead
American Medical Response
09.2020 - 02.2022
Billing Clerk
Vandergriff Acura
05.2019 - 08.2020
Warranty/Cancellation Administrator
Grubbs Infiniti/Infiniti of San Antonio
09.2018 - 05.2019
Administrative Assistant
Vandergriff Chevrolet
03.2016 - 09.2018
Associates of Arts -
Tarrant County College
General studies -
Arlington High School